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Jeff Kastel

Age: 53


Number of Cruises: 3

Cruise Line: Carnival

Ship: Carnival Dream

Sailing Date: 2011-10-1

Itinerary: Western Caribbean

We surprised our daughter by joining her and a friend on this cruise. The 3rd night at dinner in the dining room I was eating lasagna and bit down on a large chip of a white china plate and upon examination found another large piece in my entree. Everyone from the wait staff to the chef acknowledged there had been dishes broken that night in the kitchen. Reports were filed the doctor was seen and a report given to me. It really ruined the rest of our cruise as you could imagine. As soon as we returned home I saw my dentist and learned I need the top tooth capped and the bottom one refilled. I have been in contact with Carnival and they refuse to reimburse for the dental work or do anything to compensate me. I had no idea they wouldn't do the right thing. I just can't believe an organization whose slogan is Carnival Cares and Carnival Guarantee is BULL...This was our last Carnival Cruise...

Not so good. Broken pieces of china in my lasagna. Not a good variety either. Not near as good as on the Spirit.

Table had a cigarette burn and gouges. Couch looked tattered. Again not as good as the Spirit

They were fine, but the common areas were to small for the amount of passengers.

The snorkeling was great in Roatan

Not up to what we thought were Carnival standards. Rudeness of the crew and not very knowledgeable. Worse cruise we have taken.

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