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Age: 30


Number of Cruises: 2

Cruise Line: Carnival

Ship: Carnival Dream

Sailing Date: 2013-08-17

Itinerary: Carribean

I went into this cruise completely fed up with Carnival. My husband and I had requested to rebook our vacation on a cheaper cruise when we discovered we had to work at the last minute, and Carnival flat out refused. After complaining on social media about the poor service, they rebooked us. After that, we were unable to book our excursion or airport transport because their website kept malfunctioning, and we were told they couldn't book over the phone. When we finally found the shuttle at their airport, we were told there were delays and the ship would be leaving without us even if we were on a delayed Carnival shuttle. I was shocked. However, the staff aboard the Dream made our vacation absolutely wonderful. Every single person we encountered was helpful, kind, friendly, and appeared to be doing their best to make sure every guest had a great experience.

The food was delicious! We loved everything we ate, especially in the crimson dining room. However, be prepared for long lines and long waits no matter where you go.

Our stateroom was very clean, very comfortable, quiet, and our steward Ozzy dd an outstanding job attending to our every need. We booked a balcony room on Carnival last time and while it was fun, not worth the extra expense. We were only in the room to shower and sleep.

Jaime and Gumbie (cruise director and assistant cruise director) and the rest of the entertainment staff worked so hard to create tons of fun activities for all ages. As a married couple in our 30s with no kids, our only problem was that there were too many fun things and not enough time to try them all! What really made this cruise was the attitude of the entertainment staff. They were constantly excited, full of energy, and charismatic, you couldn't help but get sucked in and have fun! The days at sea were just as good as the ports of call, although like the food, be prepared to wait in long lines and arrive early for anything you have your heart set on.

We only did one excursion (ferry from St. Thomas to St. John on the "Lady Virginia") and that was wonderful. The other ports (Nassau, San Juan and Grand Turk) had plenty of things to do within a short (mainly walking) distance from the ports.

Despite our excellent experience, I don't see us sailing on CCL again and don't really recommend it. The staff is amazing, but the company policies really put us off. As I said, we had poor customer service from day 1. You will be nickel and dimed on every little thing, it seems that CCL is constantly looking for ways to make more money off guests. It's like a trip with a used car salesman.

Here's just some of the places guests are subjected to sales pitches: dining room

comedy shows

Fun Times (daily list of activities)

PA system

on board television

room mailbox

entering the buffet

gangway leaving for excursions

and that's just the ones I can remember off the top of my head. We are school teachers who worked hard to save money and budgeted carefully for our vacation like I imagine most people do and it's pretty frustrating to have people in your face pushing you to spend more money every time you turn around. We were getting so irritated that we made a point to drink only in the ports of call just to avoid giving more money to Carnival. Anyone who's filthy rich and can throw away money at the drop of a hat may enjoy this, I wouldn't know, but for us working class folks it was too stressful and we are thinking an all inclusive resort may be our next trip.

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