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Jimmy Taylor

Age: 67

Occupation:Retired

Number of Cruises: 3

Cruise Line: Carnival

Ship: Carnival Magic

Sailing Date: 2012-01-29

Itinerary: Western Caribbean

We have been on 2 other cruises prior to this but this doesn't even come close to either of those. The overall planning is a total disaster and the cruise director should be tossed overboard. The crew is all very young and don't seem to know anything, can't answer any questions and barely can speak or understand english. The food in the main resturant (Southern Lights) was very good but if you didn't dine there you were pretty much out of luck. For the most part the food on the LIDO deck (deck 10) was the same every meal. The quality of the food there was poor at best. The hamburger/hot dog/pizza areas were a travisity.

The service except for the Southern Lights resturant was like it was an effort for the crew. The sandwich bar aft deck 10 was as if they had to go out of thier way to wait on you. The only service I saw that was good was at the bars and only then if you were buying alchol.

We were told when we booked the cruise the room would be a king/2 twin beds with a couch that made into a bed or a bed that pulled down from the wall. When we got there we found the third bed actually pulled down from the ceiling and was a problem for us as we were all seniors. To get in the bed you had to climb up a ladder with very narrow steps. This is unsafe especially if you had to get up during the night.

The entertainment was the worst we or anyone we talked to has ever seen on a cruise ship. There was one show per night plus some comedians which started immediately following the main show in the theater but was at the opposite end of the ship. The comedians were the only shows with early and late shows which were held in a reasonably small lounge (spotlight lounge) but the people attending the early shows just stayed for the late show and there was no room. For the most part you had to pick the main theater show or the comedians but you couldn't see both.

The absolute worst two things was the trip down to Cozumel was very rough because we lost about 5 hours having to return to Galveston with a passenger who needed medical treatment. We ran full steam all the way down without the stabilisers to try and make up the time. The other was the disembarkation when we returned. We were told if you hand carried your luggage you would be able to diembark early and we has some family that needed to get to the Houston airport so that is what we did. Many of the passengers congerated and were put in the main theatre until time to disembark. Apparently something happened to the ramp and everyone had to get from the 3rd deck to the 0 deck and with no secse of control the word came for everyone to go to floor 0. It became a free for all. The elevators were overloaded with handicapped people so the staff told everyone go down the stairs. Now you have 300 or so older people trying to carry thier luggage down 6 flights of stairs. God was watching over us because he knew the crew really didn't care.

After we were off the ship and on a bus to parking lot the woman beside me said she had been on 31 cruises and this one was the most disorganized, worst food, and total lack of entertainment or any cruise she has been on. I don't think you can find a better testimonial than that.

With a new cruise director, some planning, some entertainment, and some crew training this might be a pretty good cruise, but is seriously have my doubts.

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