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Matt

Age: 41

Occupation:Army

Number of Cruises: 3

Cruise Line: Carnival

Ship: Carnival Magic

Sailing Date: 2013-06-2

Itinerary: jamaica

Carnival Cruise lines has lost a customer for life. My wife, son and I were going to leave on the Magic from Galveston, TX...BUT we forgot our passports but got copies of our birth certificates. Mine and my sons were ok, but my wife's was "unreadable" according to customs....but Carnival and everybody else could see it was fine. Since it was our 20th anniversary celebration we didn't go. Carnival at the port (a supervisor, Team lead and team member) said to call a number they gave us and for a rebooking fee we could go on a later sail. I called the next day, Monday, fought with folks and lost to their lies. Bottom line is we are out $2,627.00...no vacation this year. I guess its back to Kuwait & Afghanistan for me and we'll try another cruise line for our 21st. You would think with a sinking, standed ship and several bad news reports they would want to help their reputation, but I guess I just tell everybody at Fort Hood to stay away from the lies of Carnival.

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stay away from Carnival

Carnival Cruise lines has lost a customer for life. My wife, son and I were going to leave on the Magic from Galveston, TX...BUT we forgot our passports but got copies of our birth certificates. Mine and my sons were ok, but my wife's was "unreadable" according to customs....but Carnival and everybody else could see it was fine. Since it was our 20th anniversary celebration we didn't go. Carnival at the port (a supervisor, Team lead and team member) said to call a number they gave us and for a rebooking fee we could go on a later sail. I called the next day, Monday, fought with folks and lost to their lies. Bottom line is we are out $2,627.00...no vacation this year. I guess its back to Kuwait & Afghanistan for me and we'll try another cruise line for our 21st. You would think with a sinking, standed ship and several bad news reports they would want to help their reputation, but I guess I just tell everybody at Fort Hood to stay away from the lies of Carnival.

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