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Richard Hill

Age: 54

Occupation:Police Officer

Number of Cruises: 6

Cruise Line: Carnival

Ship: Carnival Conquest

Sailing Date: 2009-07-16

Itinerary: Eastern Carribbean

Customer service has really gone downhill on this particualr ship. There is a great deal of apathy from the staff and senior management does a poor job in supervision and follow-up on complaints. Every day was marked with a problem to be dealt with. Room service personnel were surly and failed to retrive our order form until they were called. Three times my shower was clogged with one service person leaving the shower curtain draped across the toilet and water on the floor. The cabin steward gave my spouse towels to clean the water herself and failed to tun our bed down on the first night. Ice was unavailable on one occassion and the staff did little to assist until a supervisor was summoned. Overall, the poor management made for a miserable experience on a daily basis

The food is always good and I have never been disappointed in either the quality or the quantity. Our head waiter in the dining room was the lone bright spot on this dismal trip as he took the time to learn everyone's name at the table and doted on our tableguests, who were a group of special needs consumers.

Poorly maintained by the steward who seemed unconcerned about cleanliness or satisfying customers. The attitude was that she would be compensated either way so who cares?

Much the same cruise fare as on other ships, but the worst was the casino. There is an effort to discontinue coins and cash as this requires more staff so travelers checks were accepted at the tables, but if presented at the cashier's window, policy only allowed them to give you coins to feed the slots. Cash was strickly dispensed at the Purser's desk but nothing prevented a player from presenting a traveler's check at a table, getting chips, and then cashing the chips in for cash at the cashier's window. What an inane policy. Casnio staff was grumpy and not very friendly.

Stay away from Jamica anything with high pressure sales tactics. Better sales could be found ashore for excursions rather than purchased on ship.

A wasted vacation given the poor management. I wrote Carnival President Gerald Cahill who never answered my letter. No wonder the staff acts as they do. When senior management ignores customers, why shouldn't the immediate staff. Carnival repeat business will surely suffer for their indifference.

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