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Jeff Reidel

Age: 50

Occupation:crane operator

Number of Cruises: 5

Cruise Line: Carnival

Ship: Carnival Destiny

Sailing Date: 2008-09-21

Itinerary: Key West Grand Cayman

We had a very long and unorganized embarkation experience. We were on our 5th Carnival Cruise and had experienced delays before but this was the most dreadful one yet. I understand problems arise and they can be out of the crews control but embarkation sets the tone for the whole week. There was never an announcement of any explaination for the 5 hour delay. We stood in the Port authority building with not even a wall to lean on for over 3 hours after we stood in the queue for over an hour to check in.
I understand many people stood outside in the blazing sun. I guess we were the lucky ones. I feel like a whole day was wasted of our vacation we had looked forward to for many months. I have no complaints about the cleanliness of our cabin other passengers had plumbing problems but ours was fine. Our safe did not open so this did cause me some distress as maintenance said they could not do anything about it and I was not comfortable leaving any cash or valubles in the cabin. I must say we did avoid the Sun and Sea Buffet as the food seem undercooked and inedible. The Bistro and Deli were fine.
Maybe the ship was not ready but we were not informed of this possibilty. You may not remember but I specifically asked you if it had been kept up.
You assured me it was dated but up to par. The staff was ok but it was not like any other staff we had experienced. First time ever we did not have the Maitre'D or his assistant approach our table and say hello. We never saw him until he had his hand out for a tip. Our Dining staff was efficient. It was our adult childrens' first cruise and I had to keep reassuring them they were not all like this. There were parts we all enjoyed I feel it could have just been made better.

I have to tell you on the way home I did say to my husband "Maybe we should try another Cruise Line".


Dining Room Good Lido barely fair

Clean

same old stuff

found my own

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