Patricia Wood

Age: 52
Occupation: administrative
Number of Cruises: 1
Cruise Line: carnival
Ship: legend
Sailing Date: August 11th, 2004
Itinerary: Western Caribbean

Let me preface my review by stating that this was my first so I had limited expectations. I was on a vacation, celebrating my mothers 70th birthday with 25 other members of my family. We planned a year in advance and spent $43,000.00 so we would have adjoing balcony rooms. We were booked mid ship on the 7th level. I researched and ask many questions as to what I was going to experience. The embarkation process was slow, but I thought it was normal so I was not bothered by it. We were supposed to sail at 4:00 p.m. so, after we had a mediocre meal at the Unicorn cafe, I went to the top level to view the harbor and to make sure I got a good look as we passed the Statue of Liberty. The ship never moved until 6:00 p.m., two hours late. My family then dressed and went to Truffles for our 8:15 dinner seating. We were place in the rear of the restaurant next to a window. The nosie was so loud that we were actually shouting to hear each other. Our glasses and dinnerware were bouncing across the table. the Captain then made an announcment that there was trouble with one of the engines and it would be shutting down so it could be worked on. He said there was no reason for alarm but that we would be traveling a a slower speed. Dinner took nearly 2 1/2 hours and the service was quite slow. I was not impressed with the menu, the choices, or the quality of food. The next day, at about 12:00 noon, the captain announced that in order to repair the engine, the ship was being redirected to Bermuda. It took 3/12 days to arrive from the time we left port in NYC. There were few excursions available when we arrived in Bermuda on Saturday and we were pretty much left on our own. Everything ,shops, casino and all but one pool. was shut down on the ship. The ship docked on Kings Wharf and everyone had to travel by bus and ferry to get to the more inhabited Hamilton. I found the people quite rude and unfriendly. On Sunday, everything except the beaches was closed. No shopping, either on the Island nor on the ship. We took a bus ride to a beautiful beach and just relaxed for a few hours. Again, the bus drivers and the folks who sold us our tickets were rude and unfriendly. The ship left bermuda on Monday at 12:00 noon and literally traveled in circles until we reached NYC 8:00 a.m on Thursday Morning. My Overall review is not a pleasant one. Few options were offered to us, as we were all given just a $150.00 credit on our sign and sail cards. We had to wait hours to even get to the pursers desk and no one told us that they would fly us home from bermuda. It was only offered to those who got a chance to see the Purser, and they screamed pretty loudly. Passengers were holding meetings, asking people to sign petitions, the Captain was very scarce and questions went unanswered. The food was not very good, and there were very few choices. The room was sufficient but small and as I have nothing to compare it to, I really can't comment. The room stewards were very good, efficient and friendly. Our welcome book advertised a nightly midnite buffet. There was only one. The cruise director was very annoying but other entertainment staff were friendly and tried to make our unpleasant experience a little more bearable. I was extremely disappointed overall and if I ever decide to go on another cruise, it will not be with carnival. CBS News dubbed it the Cruise from Hell, which I find quite approriate.

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