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Vickie Wheeler

Age: 53

Occupation:Self Employed Process Screen Printing

Number of Cruises: 3

Cruise Line: Carnival

Ship: Carnival Spirit

Sailing Date: September 10th, 2003

Itinerary: AlaskaI just

returned from the Alaskan Inside passage cruise on the Spirit. Carnival has a naturalist onboard to help view wildlife and we loved her help and information. The ship is lovely and our cabin had a veranda. The food and the dining service was terrific and well beyond our expectations. We have enjoyed all of our Carnival cruises and this was no exception.

The reason I want to post this opinion is I was troubled by some of the new policies of Carnival and by the room steward we were assigned. The first day, gratuities were posted on our Sign and Sail card. I am strongly opposed to this policy on the Spirit. I don't think any tips should be forced but should be given for service.

Having sailed on two older Carnival ships that had excellent room stewards, I was shocked by our steward on the Spirit. A vacuum cleaned sitting in the hall outside our stateroom was an almost daily occurrence and it stayed there all day. Our steward woke us up one morning a 9am asking the come into our room and inspect the sofa for damage he had reported. When no damage was found, neither apologized, and they left going to inspect another stateroom. I was so shocked that I didn't think to tell them that I thought they were out of line.

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