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Gerrie Goldfarb

Age: 60


Number of Cruises: 4

Cruise Line: Carnival

Ship: Carnival Triumph

Sailing Date: 2009-08-24

Itinerary: Canada

I was traveling with my 84 year old mother. The maitre d' would not permit us to dine in the dining room close to our stateroom, but rather required that we go to the one that was on the far end of the boat. This necessitated that my mother, who uses a walker to switch to a wheelchair. There was absolutely no assistance on and off the boat, although the angle of the walkway was extremely steep. The elevators were turned off for testing at 10:15 AM. Since my mother was chilly, I needed to walk up eight flights of stairs to get her a jacket.

The attitude of staff toward the physically challenged or those with adaptive devices was completely insensitive. Wait staff would ask me what my mother wanted to eat, although she is perfectly capable of reading a menu and making her own selection. Our last night, the waiter came up to me and asked my mother's age (I told him to ask her). If you are young and healthy, the cruise is adequate. If you have any special needs, stay away!

The dining room was fine, the buffet on the lounge had very long lines and the food was very greasy.

Our stateroom was very good. The beds very comfortable and shower excellent. If only I could have remained in my stateroom and never interacted with the staff.

The excursions were fine, if you want a quick overview of the city. Guides were excellent.

The service was absolutely awful. The insensitivity and the lack of desire to help of the staff was abominable. It seemed as though there was no one in charge. When I asked for assistance with my mother, I was sent from person to person.

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