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Duped Cruiser

Age: 32


Number of Cruises: 1

Cruise Line: Carnival

Ship: Carnival Triumph

Sailing Date: 2013-01-28

Itinerary: Progreso and Cozumel

Carnival Cruise aboard the ship Triumph, she's seen better days.

The personal service of our attending staff was outstanding however the executives have something else in mind. Profits. It is clear with Carnival, the sale comes first and the truth comes second.

The majority of the fellow cruisers I spoke to were very dissatisfied with their overall experience and lack of compensation by Carnival.

In my opinion the buffet food quality was very inconsistent, and the shows were not very entertaining. However breakfast and the scheduled dinners were enjoyable.

The furniture and fixtures in Spa deck balcony stateroom 1103 were very outdated and clearly heavily used, including the tube television and dingy sofa.

The shows were somewhat sexual and lots of hip hop music played on deck. The entertainers were practically begging people to engage them. I've seen better shows at Six Flags.

Progreso was a huge disappointment. The beaches of Progreso weren't the least bit enjoyable for me as a snorkeler and diver. They were teaming with vendors and beggars who were ready to take advantage of as many unsuspecting tourists as possible.

Our initial departure was delayed several hours because of propulsion system problems that according to Carnival began on the previous cruise. We were notified of this issue at 8:10 the night prior after we had already traveled hundreds of miles to Galveston, the port of Departure. An hour after setting sail the featured and most anticipated port of call, Cozumel, was completely omitted from our itinerary. We sailed across the Gulf of Mexico at a snails pace and stayed overnight in Progreso while repairs were attempted to the Carnival ship Triumph.

At the scheduled time of our departure from Progreso, the tugboats hooked up to the ship and began to pull us away from the dock, but before any forward motion we were pushed back against the dock, along side once again. A repeat no less of our initial departure, at the last minute were delayed again several hours as we waited on 'spare parts & special tools' to come from the airport in Merida. Once we finally set sail for Galveston there were constant changes to our expected arrival causing many people problems with their traveling accommodations, some were required to change their flights home. Even after about 36 hours in port the Triumph ship was not repaired and we didn't even leave with enough time to make it home ON time; who made THAT call? OUCH.

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