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Jennifer Adams

Age: 39

Occupation:Marketing

Number of Cruises: 1

Cruise Line: Carnival

Ship: Carnival Triumph

Sailing Date: 2013-02-2

Itinerary: Cozumel mexico

We are so very disappointed. We paid for and expected a cruise to the Caribbean. What we got was a five day cruise to nowhere. We were informed of this change in itinerary 10 minutes after pulling up the gang way. Carnival choose to spend 2 full days in dock in progreso Mexico instead of taking 3400 passengers to Cozumel (the intended destination). The lied to us, deceived us and continually high jacked our vacation for their big business gain. This was a once in a lifetime opportunity for my family of 5 to snorkel together in (what I hear is beautiful) Cozumel. $3000 later carnival refuses to compensate us or any other victims of big business choices, sighting "policy". You know it's funny, it is against my policy to have my vacation sacrificed to line the pockets of Carnival. We will NEVER cruise with carnival again. As you can imagine there are many angry prisoners...I mean passengers. Carnival has blocked any comments regarding this 5 day horror on their face book. They will do their best to keep it under wraps, I will do my best to expose them.

Not as good as expected.

Decent to good.

If you are on spring break the lido deck would be great ( not family friendly) if you are over 65 you may find the other activities entertaining. Not muck for families that want to experience the cruise together.

In progreso we met Eddie. He was AMAZING! A real personal tour of Uxmal and Merida. Eddie won our hearts and respect. We would have never had such stories with insight, laughter and fun without him. If we go back to Mexico we will undoubtably hire Eddie again!

Delays and set backs abound. We were kept in the dark and lied to for 5 days. Carnival still chooses to not make any compensation and told me I can call as much as I want to complain but corporate has made decisions and that is that.

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