Find a Cruise

Donald Fatobene

Age: 37

Occupation:Banker-Vice President of Mortgage Lending

Number of Cruises: 1

Cruise Line: Carnival

Ship: Carnival Valor

Sailing Date: January 22nd, 2006

Itinerary: Western Caribbean


Carnival Cruise Line
Carnival Valor Cruise Review
Western Caribbean

Donald Fatobene

This is more of a review of Carnival as a whole then the ship, and of how Carnival failed to correct a mistake they made. My wife, myself and my two boys ages 2 and 5, took a Western Caribbean cruise on 1/22/06 to 1/29/06, about an 3 hours after our ship left Miami, we were informed that Carnival had put ALL of our luggage on the wrong ship, and we wouldn't get it back until we arrived back in Miami. So imagne being on the ship for a week with just the clothes you wore onto the ship-no clothes, no underwear, to personal items, my wife had no makeup, no bathing suits, no video cameras-nothing. Carnival offered us a ship credit of a total of $750.00. We went to the gift shops, and basically found one pair of shorts for the boys, and a couple of t-shirts for everyone, suntan lotion, 2 hats, and a travel bag (since we had nothing to carry things in) this cost us $300.00. Our 1st day was at sea, day 2 took us to Grand Cayman which was the one port we really wanted to visit. After and hour of pleading and telling them there was nothing on the ship for us to buy, they did extend us another $250.00. On Grand Cayman it honestly took us 4 hours to find 1 store that had anything other than t-shirts ect. In this one store we did find, underwear socks, and 1 outfit each, a bathing suit for myself, and a pair of shoes for my wife and myself-this cost us $800.00-but it was all we could find for the week. And now we had wasted the port of Grand Cayman. So we went back to the ship with our 1 outfit each. We couldn't attend the dinners, we didn't have the proper attire, my kids couldn't swim-no suits, and we couldn't find arm floaters for them anywhere. I have talked to several of Carnivals customer service reps, and have asked them how they could make this right, and they said we should be happy for what they gave us, and that should make us happy, no other compensation would be given. By the way our luggage just arrived at our home one and a half week after our return. It was actually much worse then this message!

makes it sound. If you do chose Carnival, I hope nothing goes wrong because if it does-they have already got your money,and you'll be on your own, I feel like I just lost $6,000.00
 

Was this review helpful?

Yes No Email this review to a friend
 

Ask questions and get advice from other cruisers on our popular discussion board,