First, let me explain by saying we planned our cruise a year in advance with our family. For most of us this was our first cruise, however our parents have cruised with Carnival a number of times and always had a pleasant experience. With this in mind we felt Carnival; "the fun ship," would be more suitable for me, my friends and family. This could not have been further from the truth. Let me just say that the lack of customer service from the entire staff, lack of communication, and follow through was absolutely ridiculous and obvious. Due to the mentioned above, I was extremely inconvenienced and just simply could not relax and enjoy my vacation. Correct me if I am wrong with the common assumption of choosing a cruise over a resort is to experience a well organized, diverse environment, with the opportunity to visit multiple locations and to indulge in the food and superb customer service. Our group choose the late dining option. This lead to a long wait for cold entrees. The buffet served the same courses and also had long lines leading to long wait. Our stateroom was much more spacious then I expected. However, we did not have our bags for the entire cruise. I can imagine with our luggage it may have been a little tight. The events of the ship were odd, "Hairiest Chest Contest," "Bathrobe Party," the final show was actually put on by guests. The other entertainment consisted of a single juggler and a comedian. My family and I expected dancers, stage lighting, not a talent show. Since we are at sea each night I expect quality entertainment. All of the islands offer excellent excursions. Avoid booking through Carnival, as they are over priced. Our family's dream vacation turned into a nightmare! Most of the staff was unhelpful unless they were informing us that "Carnival does not do refunds." In our economy and state of recession it would be in the company's best interest to keep the customer happy. Carnival has lost this fundamental principle in customer relationship management! The best advertising is one to one marketing, therefore, I strongly urge you to take this letter seriously and correct the situation.