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Jean Foyt


Occupation:NOT FOUND

Number of Cruises: NOT FOUND

Cruise Line: Carnival

Ship: Carnival Celebration

Sailing Date: 2001

Itinerary: NOT FOUND

Jean Foyt  

We booked a 5-day cruise with carnival to go to Cozumel and Cancun, departing at approximately 5:00p.m.out of Galveston on august 18, 2001. Up till the time of departure, we watched the weather channel regarding chantel, which was headed directly to both places and was expected to hit land on the exact dates of our scheduled arrival. We, and many others, on the cruise spoke to the carnival information line up till departure and were told that we were going to c/c, even after our insistence that this of course looked impossible, given the direction of the storm and all weather predictions of the storm’s path. I asked that carnival tell us where we’d go if we didn’t go to c/c. carnivals response was only to say that we were going to c/c, and cancellation at this time would mean loss of all our money.

We were told Sunday morning that we were in fact not going to c/c and instead were going to Veracruz, which the ship captain and cruise director admitted, they had never been to, nor had a carnival cruise ship ever ported there. They admitted to not knowing anything at all about Veracruz firsthand, yet stood before passengers during the meet the captain and ship staff gathering and said that Veracruz was a wonderful place and that everyone would enjoy their selection for an alternative port. Also, this 5-day cruise was to have 2 ports of call and we were to be provided with only one, and an unknown port at that.

Veracruz was not only not wonderful, it was pitiful, with dirty beaches, littered with trash, no snorkeling, even though, carnival provided a printed sheet stating that there were beaches where there was “great” snorkeling. Several folks went to the beaches listed and found them dirty with murky water. A rafting trip was said to have been fun, but most of us, my family included, had chosen this trip in order to snorkel! Veracruz was in no way a resort area, nor was it comparable to what we had paid for. Worst was that carnival must have known all along that they were not taking us anywhere near cozumel or Cancun, yet lied about us going there right up till the last minute.

I know that planes have to file a flight plan. Do ships have to do something similar, and if so, how would a layperson obtain this information? My guess is that it would reflect that the ship planned to go to Veracruz all along. If they have been honest up front and said that:

1)      they were not going to Cozumel or Cancun
2)      they had never ported in Veracruz
3)      Veracruz had no snorkeling or diving comparable to C/C
4)      Veracruz was going to be the only port of call

I would have gotten off the ship and rebooked for another time, as would have many others I am certain.

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