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Stephanie Shepherd

Age: 52

Occupation:Human Resource

Number of Cruises: 2

Cruise Line: Carnival

Ship: Carnival Elation

Sailing Date: 2011-07-27

Itinerary: family reunion

It was a very bad experience, especially for some of the people I was with being their first experience on a cruise. We will never use your cruise line again Within the first 5 minutes of the trip after boarding we asked a question and the crew member was rude. It was down hill from that moment. The food was not prepared timely, it was cold. During dinner on several occasions there was no drink machines working or no ice. The rooms were not that clean,and often activities were shut down early.

Horrible, many times it was not prepared timely, it was cold and there was never any ice or drinks at times.

It was okay, never really cleaned good, but the steward was very nice.

Upon entering and asking questions of the staff, they were really rude and unapproachable. The activities were okay.

The only thing I enjoyed about the trip was the Family I was with. We will never take your cruise ship again. Guest services were really rude. The crew seemed to have been in bad moods, and you take a cruise for the service. I am still asking myself what happened on this cruise. I have never experienced this type of unproffesionalism among so many before.

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