Find a Cruise


Age: 27


Number of Cruises: 3

Cruise Line: Carnival

Ship: Carnival Imagination

Sailing Date: 2012-03-6

Itinerary: chris and marys wedding

I had my wedding on this ship and I would not recommend this company for a wedding. I had a group of close to 70 people with me and their overall experiences were very good. However Carnival does need to work on their customer service. Some of my guests were downgraded in their room without notice. I had also arranged for my guests to have chocolate, champagne and a photo coupon delivered to their rooms but almost of half of them didn't get it and I was charged for all the guests. When I went to the customer service desk I was told that it had to be reviewed and I wouldn't get an answer till Monday since I took a weekend cruise. Customer service reps had an attitude and were very unhelpful. They couldn't give me any answers because corporate had to look into it before and they wouldn't give me a credit so I lost money and my guests didn't receive anything.

Overall food quality was good

Very clean, very attentive room service

Went with a large group for my wedding. My guests had a good time however Carnival was very unhelpful and uninformative when I called them to set up my trip for my group. Would not recommend this for any event planning.

Was this review helpful?

Yes No Email this review to a friend

Ask questions and get advice from other cruisers on our popular discussion board,