Billy

Age: 58
Occupation: Admin
Number of Cruises: 3
Cruise Line: Carnival
Ship: Jubilee
Sailing Date: September 21st, 2002
Itinerary: Western Caribbean

I was on board the Jubilee with 14 other family members (13 1st time cruisers) from Galveston on Sept 21st. I was appalled with how Carnival handled this situation. The entire cruise should have been cancelled and we should have been allowed to reschedule or refunded. New Orleans was not an acceptable port for someone who had booked a Caribbean Cruise. When we ran into the storm, we should have reversed our direction and gone back to Galveston in calm water instead of going across the Gulf into the storm. The Purser's desk was a nightmare. They refused to make any announcements about what we could do. At first they said that if we opt out and take advantage of the Trip Guarantee, it would cost us $200 because of the Jones Act. After many complained we learned by other passengers that this was going to be waived by Carnival. I am so glad that we got out when we did. We flew home early Tuesday AM. We found out later from another passenger who stayed on board that said things only got worse. The Septic System backed up and the toilets overflowed and the smell was horrible. Also the trip down the Mississippi was rough as well as the Gulf.