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Mary B

Age: 50

Occupation:Sales

Number of Cruises: 5+

Cruise Line: Carnival

Ship: Carnival Paradise

Sailing Date: 2014-03-22

Itinerary: Mexico

Three of us took a girls cruise to relax and have fun.... I decided to surprise my friends by upgrading us from a cabin with a window to a Grand Suite (U107) It cost alot more, but I wanted us to be pampered..... Big mistake, service and room was worse than any small cabin I have stayed on in my past 5+ cruises. We got to the room and were very excited, we asked the steward what amenities were included with the room, I was told there were several, he looked at us and said "a bigger room", the beach towels were severely stained, asked for hangers 3 times, finally gave up.... the room was shown with a couch, we never got to see it that way, it was always a bed, we asked for it to be turned back to a couch on formal night so we could have friends in for drinks, and was told it was to much trouble, our shower curtain had mold and mildew along the entire bottom of it, we told the steward, he said they did not keep extras on board, our refrigerator was barely cold, it did not seal, we were told it was a cooler not a refrigerator, one of our a/c vents did not work at all, we called twice and they sent someone up, she said it was cool enough in our cabin so they would not fix it. Formal night when we returned to our room the only thing done was our beds were turned down, dirty glasses still sitting there, trash not emptied, not itinerary of next days events...... I called when we arrived home and talked to a Carnival guest services person, she told me they would look into it and get back to me, a week later I called them back... I was told so sorry you had such a bad experience, we will give you a Bon Voyage gift on your next cruise.....as if we would sail with Carnival again... they obviously have lowered their standards of service and quality... I have always been a fan of Carnival and defended them to friends when asked aren't you afraid of getting sick...... well now I guess I see the problems first hand.... if the room is that dirty in the "Grand Suite" I can only image the standards across the board...... We do love cruising and are planning our next cruise, but it will be with Royal Caribbean!!!! If you do choose to take this cruise do it with caution.... you do get what you pay for...........................

Very good food

Grand Suite.... very dirty



The horseback ride through the Myan Ruins was incredible!!!

Very disappointing....

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