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Ann Jones

Age: 58


Number of Cruises: 20

Cruise Line: Carnival

Ship: Carnival Sensation

Sailing Date: 04-9-2009

Itinerary: Bahamas

We sailed on this ship in June 2007 and again in April 2009. Since the cruise in 2007 the ship had been completely gutted and redone, and it was beautiful . . . albeit the usual somewhat tacky cruise ship decor. The cabins were still small but the storage space had been substantially increased and the bathroom shower was doubled, having sacrificed the vanity in the bath. Everything on this ship was brand new and sparkling clean. We planned this trip to celebrate our anniversary and had a wonderful overall experience.

The food continues to improve on Carnival ships and I was happy to see my favorite dessert, the Chocolate Melting Cake, still on the menu and still as delicious as my tastebuds remember. It was a bit obvious that there are cutbacks due to the economy, but nothing substantial.

The stateroom was small but more than ample storage. Love those Carnival beds! My only complaint was that the window was so dirty to the point that our view was obstructed.

The evening shows were second-rate, although the dancers and customes were better than on most Carnival cruises. We just did not like the themes of the shows. We did not go to the comedian shows and were told by our table mates that we didn't miss anything. I really would like to see Carnival improve the quality of their evening shows. The other activities were standard.

I booked a massage at the spa at Atlantis and it was the worst massage I have ever had and extremely over-priced. I know this is not a cruise-sponsored excursion but just in case anyone else has the idea they want to do this, don't waste your money. My husband played golf through Carnival golf and he and the golf pro were the only ones who played. He had a blast. He usually plays golf when we sail to Nassau.

We are Carnival Concierge members and it is so worth taking the number of cruises (10+) to get to this level. Embarkation and Debarkation is a breeze (first on, first off), and the gifts and amenities are wonderful. We enjoyed a free bottle of wine with dinner, free canapes delivered to our cabin, a special Carnival gift, discounts on photos and gift shop purchases, free entry to slot machine tournament, free wash and fold laundry, special stationery, etc. The only negative I continue to see on all Carnival ships, no matter what class, is that the Purser's Desk has the worst customer service, is the least trained on how to handle unusual situations, and do not speak English well-enough to be in a full-time customer facing position.

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