Find a Cruise

Overall Rating
Family Friendliness
Shore Excursions
toni kinkade

Age: 35


Number of Cruises: 1

Cruise Line: Carnival

Ship: Carnival Sensation

Sailing Date: 2010-05-26

Itinerary: idk

The ship was very nice. However, Carnival has EXTREMELY messed up our bill on and off the ship. We tried several times to get this straight with them on the ship to no avail.We also ordered liquor from there on board ship store and it was NEVER delivered to our room. It toke over 20min standing in line at the guest services desk then we were asked to come back in 15min before they could credit back to my account. While we were standing in line many times to try and get our bill explained to us.We heard other people complaining about there bill being messed up. After I got off the ship I found out my account was charged another 4 times adding up to over 270 dollars. When I called customer services they said that carnival randomly charges holds to your card but could not tell me what the hold were for, Y they were charged on the same days, or how they got these random amounts.The customer service rep was VERY rude and unhelpful.They where also supposed to do something special for our anniversary and they did not.

This was our first cruise and I am very unhappy about having to fight with them to get my money back.I will not travel them anymore, I will also let all my friends and family know many who r planning upcoming cruises ,I have also blogged about this

The food was good but nothing to wright home about.

The state room was always clean and fresh for 2 people it was the perfect size. We were on the 4th fl room R120 and couldnt feel the ship moving at all.

There wasn't a lot to do if you are not a drinker. The dancing by the pool was fun. The shows were good.

They snorkeling was AWESOME . Bahamas was like a dream.

NOT HAPPY with Carnival a all. They where also supposed to do something special cuz it was our anniversary and they never did. Was not a very good 1st time cruise due steady having to go to guest services. Then was made worse by the charges we found out about when we got off the ship.

Was this review helpful?

Yes No Email this review to a friend

Ask questions and get advice from other cruisers on our popular discussion board,