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Harriet Levine

Age: 65

Occupation:Retired

Number of Cruises: 20

Cruise Line: Celebrity

Ship: Celebrity Eclipse

Sailing Date: 2010-11-17

Itinerary: Miami - Bahamas - Miami

The staff was disorganized. Information which should have been shared through their computers regarding my preferences, restaurant reservations, credit card number and dietary problems were never shared. The line to get through security and board the ship reminded me of Disney World. My friends and I were in suites. When we boarded we found a note from our personal concierge. I called my concierge to ask her to change my reservation at the specialty restaurant because it was wrong and she told me to do it myself. Our luggage came very late. 5:30 pm. My bon voyage gifts never came until after I went to dinner. My bed was never separated and when I went to speak to guest relations they said that it couldn't be done.

The food was average. We went to Murano one night for dinner and I found the food to be OK. They charge $35 a person cover charge to eat there and I thought that was outrageous. I am on a Gluten Free diet and was told by the Matradee that I should track him down every morning to check out the menu ahead of time. On previous cruises with other cruise lines my husband, who is allergic to onions, was given the menu at dinner the night before. That was much easier. The food at the buffet was good with a good variety.

I had the Royal Suite which was beautiful. The bedroom was a bit crowded but well appointed and the veranda had a whirlpool tub which took up much too much room. There was room for one lounge and a small table with 2 chairs. I would much rather have had room for two lounges.

Sparse.

Don't know. It was a short cruise with one port.

This was a girls cruise to celebrate my 65th birthday given to me by my children. It was amazing how in three days one cruise line could make so many mistakes. All of our dinner reservations were wrong. I booked them on the internet. My bon voyage champagne and cheese and crackers came after dinner. All our room charges were put on my credit card but when Friday rolled around my friend (in the other suite) got a nasty phone call from Guest Relations saying that she couldn't get off the ship the next day unless she showed them a credit card. We conservatively were down speaking to Guest Relations 3 times in three days. The people behind the desk were short with us and not apologetic. They even gave us the wrong time to disembark the next day. Following the cruise I contacted the president with a strong letter and I still haven't heard from anyone.

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