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Age: 40


Number of Cruises: 1

Cruise Line: Celebrity

Ship: Century

Sailing Date: 2009-11-14

Itinerary: Mediterranean

A huge disappointment. When arriving from the UK in Barcelona,we discovered that Celebrity staff had somehow managed to loose our luggage. We could hardly believe it. We were left with very limited clothes and no toiletries and although they admitted that their staff were responsible they did nothing to assist us or reassure us that we would be compensated.This completely ruined our cruise. We were unable to enjoy many of the facilities on board as a result of being without swim wear, gym wear and evening wear as well as the majority of our day wear. We had to purchase replacements were we could to 'make do' but the company refused to reimburse the costs. When we returned to the UK the staff in the complaints department were utterly useless. The company hid behind 'The Athens Convention' to avoid having to pay out any compensation which we found both extremely disappointing and unbelievable. It appears that this company can loose your luggage, admit that they have lost it but then quite blatantly avoid any responsibility for their actions and offer no compensation for the loss. I would not recommend this company to anyone. They promote a 5 star service, but they offer no service at all when they get something so very wrong.
They clearly need to review their customer service policy.

The food was good. There was plenty of choice. We were unable to attend the formal dining evenings as our evening wear had been lost by the Celebrity staff.

This was fine - as we had expected it to be. Although the toilet did overflow.

What we managed to see was good.

The excursions were very expensive for what they were and the guides were not as good a standard as we are used to.

Please see comments above.

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