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Linda Griffin

Age: 63

Occupation:Retired

Number of Cruises: 4

Cruise Line: Celebrity

Ship: Century

Sailing Date: 2010-12-6

Itinerary: Western Caribbean

The Celebrity Century is a nice ship it has plenty of amenities. Our check-in was very smooth, our cabin was clean and comfortable. The Food court on the 11th deck was very good with many choices. The Martini bar was excellent, great drinks and service. Service, thats the sticking point, other than our cabin attendant and the Martini Bar the service on the century was spotty at best. This cruise was the first time I saw crew being served in a passengers lounge (Cava Cafe). There was one server and she hovered over the cruise Directors table ignoring paying passengers. The food in the Grand Restaurant was far from grand no lobster no shrimp no filet just over- cooked chicken, pork and salmon. The pastries and desserts were first class. I would not sail Celebrity again. I wrote to them about my concerns and it took them more than two weeks to contact me. That tells me that customer service is not a priority with Celebrity. They can continue serving their crew while ignoring their passengers but I will not be one of those passengers.

The Grand Restaurant was terrible with the exception of the Desserts. The Pastry chef was a real pro. The food at the buffet on the 11th deck was very good

Our stateroom was clean and comfortable. The bathroom was functional but had numerous grease stains in the shower. The stateroom attendant was very personable.

On board activities were typical of cruises we have been on.

Excursions we did not go on any

Our cruise was disappointing because the overall regard for the passengers was not demonstrated by the Century crew. I have never seen crew being served in a passengers lounge before. Drink service around the pool was non- existent. No Smoking areas were not marked. There is an over all lack of customer service on the Century. It felt like we were on a bargain basement cruise.

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