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John Cirello

Age: 35

Occupation:Programmer / Analyst

Number of Cruises: 5

Cruise Line: Celebrity

Ship: Galaxy

Sailing Date: February 6th, 2004

Itinerary: Southern Caribbean

Never let Celebrity handle your transfer. Celebrity left our luggage in the Baggage Claim department of San Juan's Airport. The staff, including the Concierge, kept saying, 'Yes Sir, we have your luggage.' and 'Yes Sir, Your luggage is on a truck that got into an accident.’ We did not receive out bags for three days. The Hotel Manager and Concierge did not update us on the status of our bags. I had to go down to the main desk on the ship MANY, MANY, MANY times to get information on how to get basic needs. The Hotel Manager and Concierge did not offer us a thing. We had to beg for help. There were suits and dresses to BUY on the ship, but no basic needs or shoes or makeup, underwear…

Lucky for us we found a K-mart in St Thomas. This happen to 50+ people on the ship coming in on a direct flight from Charlotte, NC to San Juan, PR. I received a form from the Concierge for expenses we spent for the three days we were without luggage. They stated US Air would honor this insurance form from Celebrity. US Air did not accept the insurance form. At this time we are taking our losses, it is too difficult to deal with Celebrity.

Please note that we did pay for the travel insurance. The Galaxy’s staff was difficult to deal with and frustrating to talk to. Celebrity’s Century ship was excellent. I did not have to go to the main hotel desk at all. I did like Celebrity Cruise Lines. Today I can say I do not. On the Positive side…

The suite was excellent the outside deck in our room was very big. We have a large table with two chairs and two lounges for sun bathing, and still had plenty of room to walk around. The room was large and well kept. The bathroom had a whirlpool and a shower with a temperature gauge on it to automatically regulate the temperature.

The selection of food was good, but could be enhanced for American tastes. (A little too strange) The shore excursions were excellent especially if you like booze. I will remember St. Kitt, Barbados, Venezuela, and Aruba for a long time. St Thomas was OK, but too Americanized. A couple on the ship got robbed at gunpoint in St Thomas. San Juan stunk. There is no reason to go to San Juan.

We extended our stay in San Juan at the Westin Rio Resort. The Westin was the most expensive resort I ever went to… $13 for a Hamburger, Chips and soda at the pool. $30 each for a buffet dinner. $6 a beer. Ahh… We spent two and a half-hours to get through security at San Juan Airport on Sunday.

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