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Age: 70


Number of Cruises: 40+

Cruise Line: Celebrity

Ship: Millennium

Sailing Date: 2014-03-2

Itinerary: Singapore to Hong Kong

Slogans published at regular intervals by Celebrity Cruises such as finest dining and luxury at sea are just wishful thinking. In view of introduced stringent cost cutting programs the negative service quality results can be encountered daily in many Areas (see below). Next steps downwards will soon follow namely two for one passenger and a degrading from the illusory 5-star service levelĀ. Hopefully "Berlitz" will soon do a rating on the actual Millenium.

Eating in the Metropolitan Restaurant for 28 days (consecutive cruises) the quality of meat (main dish: e.g. NY-Sirloin) was mostly sticky and well below standard. Fruits consisted mostly of melons. We cruised around "fruit countries" for 28 days and it was almost impossible to obtain papayas, mangoes, sometimes also bananas, unless we begged daily for it (served with great dislike and being out of availability after 4 days). As elite member we had "fruit basket" in cabin for 27 days consisting of "green apples" only. The so called "canapes" offered daily were always more or less the same items, namely olives and creamy sauces. Fruit basket and canapes ways away from such items internationally known under this name.

On day 27 in the late afternoon all drinking glasses, bath-robes, fruits basket and beach towels were taken out of our cabin 7203 in order to prepare for the checkout the following day as they said. When protesting, housekeeping was informing us that this follows instructions from "management". Friends on deck 8 told us that they were still in possession of said items. Because the fridge was very noisy we disconnected the electricity = no cooling).The cooling function of the minibar was not checked for 20 days. Laundry washed 4 times was returned timely, but often items were damaged or even missing.

During first week we had a lengthy personal discussion with the Hotel Director (HD). He took note of most points and showed his comprehension. But nothing has changed during the entire cruise. We felt a total ignorance. The senior officers (incl. HD) were almost intransparent. HD never showed up at our or other tables in the Metropolitan Restaurant after our intervention. Our daily requesting and being firm on said aspects was very time consuming. We are frequent cruisers (also with Celebrity) and never made such negative experience as with this badly top-down managed crew.

We reported all facts also to Royal Caribbean Intl. upon there request in writing two times. Till today we did not receive any feedback. Customer Focus at ist best!

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