Celebrity Cruise Line
Millennium Cruise Review
Western Caribbean

Michael Chism
Age: 44
Occupation: Risk Management
Number of Cruises: 23
Sailing Date: September 1st, 2006

My wife and I just returned from our first cruise. What a disaster. We booked through cruises only. We were assured all arrangements had been made for wheelchair assistance and transfers at all points. On arrival in Seattle we where met at the airport by Celebrity staff. After we claimed our bags we where escorted to a motor coach and told this was the best they had. We had flown out a day early and we had a wonderful stay at Westin hotel. After check in I called Celebrity special needs department to ask if they would send wheelchair van for trip to ship. I was told they would send the best they have. On arrival at ship I did have wheelchair help after I battled my way off motor coach. When we boarded ship we where met by our steward. Months before the cruise I had special ordered a surprise for my wife. I had purchased a day spa treatment and a dozen roses as a surprise. I had told the person who took the order this was to be a surprise and my wife was not to know until the gifts arrived. After steward left room I excused myself to freshen up. When I returned to my wife I found her reading the card and looking at the invoice about her gifts. Upon speaking with the guest relations officer at Ving Garcia all I got was an I am so sorry. I was asked if she could send a surprise to my wife and I said if you wish. She said a bottle of champagne and chocolates. I told her neither of us drink my wife does not normally do sweets. Yes the very stuff I told her my wife does not care for she got anyway. Our next adventure came when I went to drop off the form for disembarkation. I was told the ship would be returning two hours late and our flights may not happen. As we booked everything through Celebrity I informed the young man this was Celebrity's problem not mine. I was told you and your wife will be in the first group off the ship. When the paper work arrived we where in third group. I had also spoken with Ving about improved transportation to airport. On arrival to airport we where told Delta does not accept passengers where the bus dropped off other guests. Thankfully the driver took us to the instructed point. On arrival to this location we where met by a male and female claiming to be supervisors for Delta. We where told to remain where we where for ten minutes we would have skycap and wheelchair help. The point where we where dropped off was next to the desk where Celebrity personnel were preparing new arrivals to be taken to Mercury. After a fifteen minute wait my pain and tolerance wore thin. I attempted to get a female Celebrity employee to help us. I was told this was Delta's problem not Celebrity's problem. I reminded the young lady we had spent all kinds of money to book everything hotels transport everything through celebrity. She walked toward Delta terminal that was at least a hundred yards away. She returned to inform me neither Delta nor Celebrity wished to help further it was my problem. After saying this there are lawyers and judges who might just view it otherwise she instructed a male Celebrity employee to take us to the Delta check in. Otherwise I spent more time on deck 5 at guest relations than another part of the ship. This was our first cruise.

 

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