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Karly Eaton

Age: 30


Number of Cruises: 2

Cruise Line: Celebrity

Ship: Celebrity Solstice

Sailing Date: 2017-03-1

Itinerary: New Calendonia

Do NOT book a Guarantee GTY cabin. I booked 2 balcony rooms as linked reservations, and these idiots have allocated us room on different floors, on opposite sides of the ship, AND on different levels. Pretty much as far apart as you can literally be.

They advertise that Guarantee GTY means the location on the ship could be anywhere, which is fine, but not when 2 rooms on linked bookings are miles apart! Clearly no brain or common sense between anyone on their reservations team.

Their customer service is shocking. My mother, who is in the other room, phoned to speak with them yesterday and the rude man she got was extremely condescending and lied, claiming the ship is now fully booked, which is BS because both yesterday and right now they still have multiple rooms available on their website for sale.

I will never book another cruise with Celebrity again.

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