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Overall Rating
Food
Service
Cabins
Entertainment
Family Friendliness
Shore Excursions
Value
Paul Mellott

Age: 68

Occupation:Retired

Number of Cruises: 5

Cruise Line: Celebrity

Ship: Summit

Sailing Date: 2016-09-4

Itinerary: New England

Overall the cruise was poorly managed. Not enough staff for handicapped assistance, dining room understaffed. Shore excursions poorly managed, staff poorly organized.

Standard cruise food, very pleasing to eye, but very high classed, not my style.

Average cabin.

Average onboard activities.

Stay away from shows, 50/50 potluck.

Celebrity spammed me 6 times to bring immigration documents I did not need, I hate to be spammed. Handicap services very poor at all ports. The wait staff was fantastic, but understaffed. They tried, they really did, but just not enough. Same in kitchen, slow. Shore excursions poor. 1 good 1 very poor, 3 mediocre. Staff unwilling/unable to give proper refunds. I do not consider a coupon on another cruise a refund. The captain, and the wait staff was very kind to my family and grandchildren. There were 10 of us.

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