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Ed Kocher

Age: 41

Occupation:Business Analyst

Number of Cruises: 5

Cruise Line: Celebrity

Ship: Summit

Sailing Date: July 11th, 2003

Itinerary: Seward to Vancouver

About Us

For this trip, I left my wife and son at home and headed off into the Last Frontier with my father-in-law. I had never done this since being married, but my wife wasn’t interested in going to Alaska – her loss – and my mother-in-law thinks she doesn’t like cruises – something that is inconceivable to me!

We didn’t plan this trip in advance, but fell upon a price I thought I’d never see again in my lifetime for an Alaskan cruise ($700pp inside guarantee), and booked it only 3 weeks before departure. This was my father-in-law’s first cruise and my 5th. Previously, I had sailed on Premier’s “Atlantic” for a 4-night Bahamas cruise, a 7-night Eastern Caribbean cruise on Disney’s “Magic,” a 10-night Circle Caribbean on RCCL’s Grandeur of the Seas, and a 7-night Western Caribbean cruise on RCCL’s Enchantment of the Seas.

About our Fellow Passengers

On our cruise, the average age was about 55. The ship was full with almost 2000 passengers on board. As usual there was a wide range of age groups. There were about 30 children on board, another 20 teenagers, and a few honeymooners. Everyone else was approaching mid-life crisis, soon to be retired or already retired. No loud partying – just the way I like it. If you like to relax on your vacation, Celebrity is for you.

The Bad News

I’ll start off with the exciting (read "bad") news for this cruise. Then I’ll leave that bit of trouble behind and give you the good news – because, despite the problems, we were in a beautiful place, the weather was terrific most of the time, and we had a great time! Please note that this information has been culled from various sources including my own experience, newspaper articles, web reports, and conversations with members of the Summit's deck crew.

On 7/9/03, two days before our cruise’s departure from Seward, the GTS Summit struck a rock below the water line in Yakutat Bay after visiting Hubbard Glacier. Although the collision was obvious to the crew and many of the passengers, we were told that some passengers did not even notice the event as it was occurring. At the next regularly scheduled stop at Valdez, divers were put over the side to inspect for damage. At that time, the divers noticed that the starboard prop had a “slice” in it. However, due to poor visibility, no other damage was evident and the Summit proceeded to its final port – Seward. During this leg of the voyage, the crew noticed that the water level in the starboard ballast tank was rising, indicating a possible breach. Upon arrival in Seward, divers performed a second inspection that resulted in the discovery of additional damage. There the divers found a 140-foot long crease along the hull – as if somebody drove their car along a post and it just put a dent all the way down the length of the side of the car. In the middle of this crease, the divers discovered a 10-foot long by 5-inch high hole through the hull of the ship that breached the starboard ballast tank.

It was determined that the damage to the prop was not critical, and neither was the crease. However, it was obvious that the hole would need to be repaired before leaving Seward. The repair involved welding a temporary seal to the outside of the hole, then draining the ballast tank, and going into the ballast tank from the inside of the ship. Once inside the ballast tank, the repair crew fabricated a steal box that was welded to the inside of the hull over the hole, and finally, the entire box was filled with a marine compound to form a permanent seal. Once completed, both the Coast Guard and Lloyds approved the repair plan, and the ship was finally able to sail. The repair has been approved to be kept in place and monitored on a continuing basis until the next scheduled dry-dock for the Summit in 2005.

What made this most frustrating for me personally was not the fact that the ship was damaged – hey, stuff happens – but rather the fact that complete information was not provided to the passengers, and worse, misinformation was given. For a company like Celebrity who is renowned for their service, I found this alarming. We did all our check-in (documentation, ticketing, proof of citizenship, cabin assignment, etc.) in Anchorage that morning. We were never told of a problem. Then, we spent several hours on the train to Seward (with a cruise rep on board) and were told nothing. We finally found out about the problem upon getting our room key in Seward. At that time we were handed a letter that started off “As you already know…….” WRONG! The letter told only about the hole in the ballast tank, the fact that we would miss our port at Juneau and that Celebrity would be giving us a $300 per cabin credit, that there would be an open bar before dinner on Friday, that excursions were available for booking in Seward, and that the ship would depart Seward at 9:00pm on Saturday. We were never told about the crease or the damage to the prop. Most importantly, we were never told that this happened when the ship was under the command of a Marine Pilot, and not the Captain – it never occurred to many of the passengers that pilots are used for anything other than going in and out of ports.

Next, was the issue of not reporting what was known when it was known. The captain had made periodic announcements throughout the day on Friday and Saturday stating that the repairs were moving along as expected. The only thing we noticed was that the language regarding our 9pm Saturday departure time was changing slightly as the day went along. First it was “confident.” Later in the day it became “hopeful.” Finally at 9:30pm on Saturday we were told that we would be leaving “sometime after midnight.”

On Sunday morning we awoke to a very familiar picture – Seward. During breakfast we were told that the repairs we taking longer than expected, that we would be missing our second port of call at Skagway, that we were again “hopeful” that we would be departing by 3:30pm, and that once we were under way, we would be advised of additional compensation. We were told that we could take a tender into town and that the last tender would be leaving at 3:00pm. With this in mind, we made our way to town to find a pharmacy. There we purchased a newspaper for the sole purpose of finding yesterday’s baseball scores. It wasn’t until we returned to the ship that we noticed that the Summit was on the cover of Sunday’s Anchorage Daily News – top of the page no less. This is where we finally learned of the damage to the prop and the crease in the side of the ship. Most upsetting (from a customer service standpoint) was a quote from a Coast Guard officer that was made sometime on Saturday afternoon. The Coastguardsman was commenting on the cruise lines statements that the ship would be leaving on Saturday evening at 9pm: “But the Coast Guard was skeptical that the ship would leave so soon. ‘I don’t think that’s possible Coast Guard Lt. Commander Jim Robertson said. They’ve got a lot of work to do.’ Passengers apparently hadn’t heard the official line.” After reading that, we were just a bit peeved. We had been strung along with misinformation for at least a day. It appears that it had been obvious to everyone in the know that the ship would not be leaving on Saturday, yet Celebrity apparently kept that story alive until we woke up on Sunday morning.

At 3:15pm on Sunday, we were told that the repairs we completed, that we were awaiting approval from the Coast Guard and Lloyds to sail, that we should be sailing by 6pm, and that there would be an open bar for the next hour. Mayhem instantly ensued at every bar on the ship. The sight of grown men and women fighting over six packs of beer was almost enough to make me wretch – and I do mean that they were walking away with a six pack in each hand. We finally left Seward at 6:30pm on Sunday. Shortly thereafter we were advised that Celebrity would be providing each passenger with a 50% off coupon for a future cruise as compensation for the delay – in addition to the previously announced $300 on-board credit per cabin.

Flights and Embarkation

For this cruise, we booked our own air and pre-cruise hotel using FQTV miles. We had non-stop flights on Continental from/to Newark, NJ. We arrived Anchorage at 8pm on Thursday, took a cab ($25 incl. tip) from the airport to the Anchorage Hilton. The next morning we got breakfast and walked the two blocks to Egan Center for check-in, arriving at 8:30am. We were one of the first passengers there. The check-in took us about 20 minutes. We were given a card that was to be exchanged for our room key in Seward. We were also told that we were being “upgraded” from a bus to the train departing at 12:30pm for Seward. We checked our bags there (trucked directly to the ship and delivered to our stateroom), and left our carry-on baggage with the attendants for retrieval prior to boarding the train. The concierge at Egan Center gave us information on what to do while we waited for the train. We ended up going to a Northern Lights slide show at the Arts Center across the street, walked down to the waterfront for a bit, and returned to Egan Center at 11:30am.

Around 1:00pm, we were loaded onto a bus for a short trip to the train station. Each railroad car was set up with 4-person “booth-type” seating tables. We were seated with a very nice couple from northern Florida and had a great time with them. During the trip, light meals and beverages were offered and delivered right to our table by a crewmember. Simple snacks were also available in the bar car at the rear of the train. An on-board guide narrated portions of the trip and gave us advance notice of photo opportunities. The trip is about 4 ½ hours long – it may be frustrating for those eager to get to the ship. By contrast, the bus took only 3 ½ hours with an enroute stop. For the first 50 miles or so, the train parallels the highway used by the buses, and then turns inland away from the main road. The scenery was beautiful, sometimes spectacular. We were able to see large scenic sections of the Cook Inlet, a fly-in housing development with a grass runway in the backyards of the homes, a few eagles, sheep, moose, alpine glaciers, and lakes. Just before arrival in Seward, we were given additional forms to fill out – we don’t why these were not given to us in Anchorage. Upon arrival at 5:30pm, we were ushered into the check-in building where we stood in line for another hour waiting to get our stateroom keys, get the now infamous letter announcing our late departure, go through security, and board the ship. We were in our stateroom at 6:30pm and our luggage was already there waiting for us.

Upon boarding we were told that we had missed the first open seating for dinner and that we would have to wait till 8:30pm to eat – in Anchorage we had been told that tonight’s dinner would be open seating from 6pm to 11pm and that we could go to the dining room any time we liked. Being that we had not eaten on the train, we went straight to the dining room anyway where we were immediately seated without question or comment along with several other people who had also just arrived from the train. Normally we play by the rules, but at that point in the evening we were tired, upset and hungry. We were frustrated that the “welcome party” advised us that we couldn’t go to the dining room till 8:30, yet the dining room staff had no problem seating us right away.

Overall the embarkation process could have gone better. Why we were told by Celebrity to be at Egan Center at 8am when no one departed for Seward until 1pm? Why did we have to check-in at Egan Center if we were made to stand in line again for an hour at Seward? Why the misinformation given to us in Anchorage about dinner that evening? This is a long tiring day, especially considering that people from the West Coast tend to fly into Anchorage that same morning, and Celebrity didn’t make it any easier. This is an area that definitely needs improvement.

Our Cabin

We had booked this cruise at the last minute and had taken an inside guarantee. Previous to this cruise, I had always cruised outside with a verandah, so I didn’t really know what to expect. Celebrity assigned us to a wheelchair accessible room on Deck 2 immediately adjacent to the forward stairs and lifts – cabin #2022. When we arrived we had to inform our Steward to separate the beds. Obviously our reservation request for beds apart had not been acted upon.

The room was comfortable and about 50% larger than the standard staterooms. The bathroom was enormous by cruise ship standards. The room was decorated with veneer walls and furniture, had a mini-bar (you have to ask the Steward for the key), and a set of drawers in the closet along with the safe. Each bed had its own bedside table and lamp. Also included were a desk, chair, convertible loveseat/sofa bed, coffee table, interactive TV and VCR. Lighting in the stateroom was good. However, storage was inadequate – we basically lived out of our bags for the week. As I never got a chance to inspect a regular stateroom, I’ll have to assume that the storage problem was unique to the wheelchair accessible room. Water pressure in the shower was rather poor also. On past cruises, I wanted to take the shower home with me, but not this one.

Overall Level of Service

With the exception of the way information about our delayed departure was handled, we felt that the service was exceptional! We were always greeted with a smile and a “good morning” by every crewmember we came into contact with. When we asked questions or advice from members of the crew we were always taken seriously and we never had the impression that the crewmember had given the same tired answer to hundreds of other people. If a photographer offered to take our picture or a bar waiter offered us a drink and we politely refused, they graciously left us alone. In the overall service category, on a scale of 1 to 10, I would give the crew a 9+.

Overview of The Ship

The Summit is a beautiful beast, and in almost spotless condition. The passenger to space ratio is excellent. Even though the ship was almost filled to capacity, we rarely encountered long lines. The layout is good and it is easy to find your way around. Every landing has directional signs and information about what is on each deck. The outdoor pool area is spacious although indigenous chair hogs took up many of the chairs – the outdoor pool was well used in Seward where the temperatures were in the 80s. The indoor pool (T-pool) was well used every day of the trip but never felt crowded. The exercise facility and spa looked great, although we never used them. And, the saunas have picture windows!

Food

The Cosmopolitan dining room is on two levels. Dining assignments are found on a card in your stateroom upon boarding. The table numbering system is excellent with 400’s on deck 4, 500’s on deck 5, odd numbers on the port side and even numbers to starboard. When I travel with my wife, we prefer a table for two and we always had to stand in line at the Restaurant Manager’s office to request it. On this cruise we requested a large table. Instead, my father-in-law and I were assigned a table for two – go figure.

I felt that the food was excellent at every facility on the ship. The only exceptions were the scrambled eggs from the buffet line at breakfast – it’s kind of hard to make good eggs when you’re cooking 200 of them at once – and the first evening I got a cool prime rib. However, all meats I ordered were cooked exactly as requested. I had smoked salmon every morning, and shrimp cocktail every evening. The dinner menus varied and it is difficult not to find something to your liking. The presentation was excellent and our waiter answered any menu related questions we posed. Our assistant waiter remembered our drinks from the first day and he had them on the table before we arrived for dinner each night. Hint: even though they were not on the menu, shrimp cocktail is always available as an appetizer and New York Strip steak is always available as an entree. There is never a problem ordering multiple appetizers or entrees. If you want it, don’t be afraid to ask for it.

The breakfast and lunch menus in the Cosmopolitan dining room were very good although the breakfast menu never varied. The service during these meals was also very good.

We did not eat at the Normandy Restaurant, but everyone we spoke to that had done so gave us rave reviews. They all said it was worth the $25pp cover charge.

We ate at the casual dining area one evening. The menu was not as good as in the main dining room, but again, the food was delicious. On RCCL the casual dining was simply buffet style and not very good food. On the Summit, the casual dining is full service table seating. Our server there was very good. Important note: When we were done with dinner that evening, I handed our server our card to have the gratuity charged to our stateroom. He seemed surprised and I asked him if it was more appropriate to give cash instead. He replied that the card was fine – it was just that very few people actually tip in the casual dining areas as recommended by Celebrity. I guess that people think this is a cover charge that Celebrity keeps. Not true. This is a gratuity that goes directly to the server. Please note that most servers in the casual dining area during dinner hours are on their first contracts and almost never work in the main dining room during the length of that contract. These people work for $500 per month and never get to share in the tips given to the regular dining room staff. <b><i> If you do eat in the casual dining area for dinner, please remember to tip your server</b></i>.

Several afternoons we ate at the Waterfall Grill on the pool deck. This is not RCCL’s crappy pizza, burger, hotdogs and fries. Everything was really good, especially the pizza and hamburgers. On RCCL this area is an afterthought thrown in so people can grab a snack at odd hours and it really sucks. On Celebrity, this is a real dining venue – for fast food anyway.

The breakfast and lunch buffets were excellent – far better than RCCL. One note, especially during lunch: I would suggest that prior to getting any food, you walk along the entire length of the buffet (and I mean all the way to the very back of the ship by the outdoor deck) and survey the offerings. The first time we ate lunch in the buffet area, we were finished with lunch, stuffed to the gills, and as we were walking out of the buffet we then found another serving station that we didn’t even know was there. That day we missed out on carved ham, steamship round and the sautéed pasta station. BUMMER!

The service in the buffet area is excellent. Trays are covered with linen. Servers will try to meet you at the end of the line to take your tray, escort you to an open table, and make sure you have something to drink. During breakfast I made a remark to my father-in-law about how I wished that they had cranberry juice in the buffet area. Evidently a waiter overheard me because two minutes later two glasses of cranberry juice appeared at our table. I asked the waiter where he found it – I thought I’d just hadn’t seen it myself – and he told me that he went downstairs to get it for us. Now that’s service!

Entertainment

I have never been on a cruise with better entertainment!

I went to the show every evening. There were four Broadway-style shows. All of them were very good and appeared to be geared to all adult age groups. The cast of dancers and singers was larger than any previous cruise I had taken – 17 performers in all. The orchestra was awesome too! In addition to the regular cast, an acapella group and two Chinese acrobats were folded into the stage shows.

In addition to the shows staged by the Celebrity Singers and Dancers, there were two headliner shows. The first of these was Craig Dahn, a concert pianist whom I’d seen previously on the Enchantment of the Seas. He is a very flamboyant guy and a little strange, but he is a very good pianist. However, the theme song to the movie “Titanic” didn’t go over well with this group of passengers – go figure! The second headliner was Jeff Nease, an absolutely hilarious comedian who made good-hearted fun of everyone from the captain to members of the audience.

The final night was a variety show with encore performances by the acapella group, the Chinese acrobats, Craig Dahn and Jeff Nease. I thought the stage entertainment was first rate!

On-board entertainment included music acts at the pool and in several of the lounges. A quartet played each evening before and after dinner, and there was also a harp player and a piano player.

There were two karaoke nights and although there were a few people that couldn’t hold a tune to save their lives, many of the passengers were really talented. One woman was absolutely fabulous. As an encore, she did a duet with another gentleman who was equally as good.

Casino

The casino was quite large and had all the usual games of chance. I spent several evenings playing blackjack in the casino and actually managed to win all my money back by the end of the cruise. I even saw several people winning large jackpots at the slot machines – and that doesn’t every day on a cruise ship. All the dealers were very friendly.

Day 1 – Friday – Seward

See Flights and Embarkation, above.

Day 2 – Saturday – Seward

A Princess Ship was in port at the main pier and overnight we had moved to the coal dock. Tender boats were now in use to/from Seward. After breakfast we went to the Excursions Desk and booked a 1:00pm Resurrection Bay Wildlife Cruise ($72.00pp) and then took a tender into town. The weather was perfect – not a cloud in the sky and temps in the mid-80s. Due to our delayed departure, Celebrity had arranged complimentary shuttles and free admission (normally $12pp) to the Alaska SeaLife Center in Seward. It was a rather small facility (as compared to the major aquariums on the mainland’s East Coast) but had quite a few interesting displays. There was a Harbor Seal tank, a Stellar Sea Lion tank, and a seabird tank (Puffins, Kittewakes, Murres, etc.) Tanks can be viewed from above the surface and below the surface. There was a hands on display for kids (and big kids) where they allow you to “pet” starfish, sand sharks, etc. This is a very interesting little place.

Prior to our tour we stopped at a local waterfront eatery to get a bowl of clam chowder. Unfortunately I wasn’t impressed by it – I’ve had much better in New England.

Met our tour at the dock. The tour was run by Kenai Fjords Tours. This boats were large and in excellent condition. The tour was approx 3 hrs long. The boat takes you all the way down to the end of the bay. Along the way the captain will stop whenever an animal or group of animals is seen. On our tour we saw seals, otters, sea lions, puffins and murres, and a humpback whale. The whale put on a show for us – it was like we were at Disney! We got within a 200 feet of the whale. Immediately after the captain idled the engines, the whale breached! It continued for a total of 5 breaches! Then it showed us it tail flukes several times, and finally spent about 10 minutes slapping its pectoral fins on the water. The captain was amazed, the on-board biologist was amazed, and the passengers were in awe! We were told that a show like this is rarely seen here at this time of the year and that even in Hawaii we would have been very lucky to have seen that much so close up. Made the day stuck in Seward worth it. Returned to the ship around 4:30pm.

Day 3 – Sunday – Seward

Still moored to the coal dock and tenders in use. Went into town in the morning to go to a pharmacy as all the onboard shops were closed because we were in port. This is where we bought the infamous copy of the Anchorage Daily News. Returned to the ship and spent the afternoon in the pool, T-pool and hot tubs. Finally departed Seward at 6:30pm.

Day 4 – Monday – At Sea (Hubbard Glacier)

Weather was overcast, foggy and low 50s. Crewmembers advised us that as we got nearer to the glacier, the fog usually lifts. They also said that, believe it or not, the weather was perfect for viewing the glacier. Too much sun and you can’t see the colors very well, plus the glare gives everyone headaches – even when wearing sunglasses. Because of our delayed departure we were at Hubbard Glacier on a different day than scheduled and earlier in the day than scheduled. In this regard we lucked out as we were the only ship in the bay that day and had plenty of time at the face of the glacier.

We arrived Yakutat Bay area around 10am where an Alaskan Marine Pilot (we hoped not the same one as from the last cruise) and two Alaskan Native guides boarded. By 11am we had positioned ourselves on Deck 12 above the Revelations nightclub on the Observation Deck. The crew had removed all the chairs from this area for the day to allow room for the large crowds of people. They did leave all the small tables in place and people were using them to stand on to get their heads and cameras above the windscreen. We had guessed that this deck would be the best place for viewing. We guessed right! Get there early though. Once we were close to the glacier, it got very crowded. We saw several seals and sea lions sitting on small ice flows – they swam away as the ship approached. Entered Disenchantment Bay around 11:30am. There it was about 40 degrees with a light breeze. As predicted, the fog lifted, and a little bit of sun came out to enhance the colors of the glaciers. We able to get within ¾ of a mile of the glacier face, and spent almost 2 hours hovering there. The guides were on the PA system giving information about the native people and their legends about the bays and glaciers. The Captain slowly spun the boat around so everyone could get a good view. Words and pictures cannot adequately describe this place. I can only say that it is one of the most beautiful things I’ve ever seen. When the glacier calves it sounds like far off thunder. If you are patient, you’ll see it calving too. If you are lucky enough to go to Hubbard Glacier on a cruise, bring a good camera with a long lens stabilizer, a good pair of binoculars, a warm jacket, hat gloves, and sunglasses. <b>Pick your viewing spot carefully and early</b>.

The rest of the day was spent cruising offshore.

Day 5 – Tuesday – Sitka

Arrived Sitka at 7:00am in pea soup fog. At the sun warmed the air, the fog slowly lifted to reveal a naturally beautiful harbor area. There is no dock for large vessels in Sitka. All ships anchor in the harbor and use tenders. A Holland America ship was in port with us. We met our tour group (Russian American & Raptor Tour) in an on-board lounge and were then escorted to a reserved tender. As we were anchored at the far end of the harbor, the tender ride was almost 15 minutes long – plenty of time to check out the scenery.

Our tour bus driver was a character and very informative. This tour includes a one hour stop at the Alaska Raptor Center where we were given an audience with a Bald Eagle named Volta for approx 10 minutes – The Eagle and his handler were sitting on a small stage not less than 10 feet from me. The handler gave an informative lecture about the bird and how he came to live at the Center. Then you are given some time to visit the gift shop, see the other bird pens outside, walk the nature trail and make phone calls.

Next stop is the Sitka National Historic Park. It includes a small museum dedicated to the history of the battles fought between the local natives and the Russians in the early 1800s. Also on hand was a gentleman who was doing carvings. There is also a short nature trail that goes into the woods and the bus guide will point out a few things there. Not a terribly interesting stop, but that’s just my opinion.

Finally, this tour winds its way through town. The guide told us a few tales about the town and some of its key structures, and then dropped us off across the street from St. Michael’s Cathedral – about a 5-minute walk back to the tender pier. We spent about 10 minutes there, did some window shopping (some nicer things can be had here but most prices are quite high) and then took the tender back to the ship.

Day 6 – Wednesday – Ketchikan

Arrived Ketchikan at 8:00am. Weather was in the low 60s with drizzle and rain all day. This is completely normal for Ketch. A nice day there is when the sky is overcast and it isn’t raining. Although this was originally scheduled as a tendering port, we ended up at the dock – the Infinity was anchored in the harbor instead. There were two Princess ships at the dock. Later in the afternoon, one of these ships left port and the Infinity then weighed anchor and moved dockside. The tidal range in Ketch is huge – 30 feet or more. Because of this, the crew had to keep moving the gangway location. In the morning it was on deck 1. By late morning it was on deck 2, then on deck 3 by noontime, and finally moved to deck 4. Then the whole process reversed itself again later in the day. Our tour at Ketch was scheduled for 2pm so we spent most of the morning shopping, making phone calls and walking around. The shopping in Ketch is very good the prices for souvenirs are very reasonable. Tongass Trading Company is right at the pier. It is a large store with a very wide variety of items – they are a complete Alaskan outfitter.

For this port we had selected the Totem Bite State Park & Town Tour. We met a rep on the pier and were pointed in the direction of our bus. We had a very informative driver/guide. She is a professional tour guide and has worked all over the world. The tour included a 20 minute narrated bus ride through town. Then, on to the park that is about 10 miles North of town. The tour guide provided umbrellas for the walking part of this tour. The forest trail into the park was jungle-like – Ketchikan is actually a rain forest. I thought the park was very interesting. There are several totems in the park and each one has its own story. There is also a Clan Lodge that was typical for the semi-nomadic natives many years ago. The building is big enough to house several families – although not in a style that we are accustomed to. No nails are used in its construction and the whole building can be dismantled and floated to a new location as needed. When the food supply fizzled, they just moved to a better location. The end of this tour was a 15-minute visit to the park’s gift shop. Even if you don’t buy anything, there are museum quality displays in the shop and sample of salmon and crackers were provided to each tourist. The tour ended with a trip directly back to the pier.

Day 7 – Thursday – At Sea (Inside Passage)

Weather was great. Highs in the mid-70s and sunny. Scenery is beautiful. Again, pictures and words will not do it justice so I won’t go into much detail. I will tell you that as the day goes along and you get closer to Vancouver the scenery gets better. Much of the afternoon is spent going less than 10 knots. At points the passage is so narrow (with mountains shooting straight out of the water on both sides), that in order to make turns, the ship has to stop completely and thrusters are used to “swivel” the ship before continuing onward.

Disembarkation (Vancouver) & Flight Home

Best disembarkation process of any cruise I’ve been on! On past cruises we had been asked to get out of our rooms, find some place in a public area and then wait for our bad tag color to be called. This made for an absolute mob scene on the deck where the gangway is located. Even though people were told to stay clear of this area, no one ever seemed to pay attention. It always left a sour taste in my mouth and is a bad way to end a vacation.

By contrast, Celebrity also uses colored tags, but combines them with numbers so that there are many more groups of people. Each group contains less than 100 people. When given your tags, you are also given a letter that tells you what public room to assemble in and what time to be there. Announcements are not made over the general PA system. Instead, announcements are only made in the room where that color is supposed to be assembled. This way, you don’t have a ton of people hanging out in the gangway area waiting for their color to be called. They have to go to their assigned public room or they won’t be able to hear their announcement. When your color is called, a member of the crew leads your group to the gangway. And because the groups are small, the waiting times are very short at each of the stations – immigrations, baggage, customs, etc.

We were asked to meet in the theatre at 8:00am. Our color was called at 8:15am. We got off, went through immigration, got our bags, went through customs and went to the taxi line – all in less than 15 minutes. Dispatchers handle the taxi lines. The line was not long and we waited for less than 5 minutes to get a cab. We told our driver we were paying by credit card. Total cost including tip was $28CAD (about $20USD). We were at the airport at the check-in desk by 9am. Because we were so early, none of the lines were long. For those returning to the US, this is the procedure at the airport: You pre-clear US customs in Vancouver so you from that point on, it’s like you’re on a domestic flight. There is no curbside check-in. Porters are available, but if your luggage in not on rollers, I strongly suggest you rent a cart – you’ll see why you need it in a moment. You check in at your airline’s ticket counter where your luggage is tagged to its final destination and then <u>given back to you to carry through the airport<u>. Then you are ushered through the duty free shop – there is no option to avoid it. Once out of the duty free shop, you line up to pay the YVR airport improvement fee – $10CAD or $7 USD payable in cash or by credit card. Then, on to US immigration and customs where you fill out your US Customs declaration while waiting in line to see an immigration officer. Once past immigration, you hand your customs declaration to a customs officer – most people are just sent on their way at this point but some are asked to go into an inspection room for a formal interrogation and search of their luggage. After you clear customs you go through checked-baggage security where you are subject to a random search of your luggage. At this point you put your checked baggage on the conveyor belt. Then you take your carry-on baggage through a traditional magnetometer and x-ray security checkpoint. Finally, you are free to walk to your gate. We arrived at the gate two hours before our departure. Smoking lounges are provided

in the gate areas. Typical airport vendors are also available in the gate area – food, newsstand, and souvenir shop. Our inbound aircraft was 20 minutes late arriving so our flight boarded and departed about 10 minutes late.

Final Thoughts

Even with all the problems in Seward, I’d do this trip again in a heartbeat. The scenery is spectacular. If you’ve never been to Alaska or the far Pacific Northwest, you need to go! The service on Celebrity was the best of any cruise I’ve taken. The food was a few notches better too. Although Celebrity is still a mass market carrier, they do a lot of little things that make you feel like you’re part of a first class operation: Things like a welcome glass of champagne, personal assistance at the buffet, full service casual dining during dinner hours, robes in every stateroom, real terry cloth towels in the public restrooms, padded covers and throw blankets on all deckchairs (at the T-pool the deck chairs are teak and have lumbar pillows), abundant supply of towels by the pools (unlike RCCL where they give you two pool towels in your stateroom and have none on deck), no obnoxious announcements all day long for bingo, etc. All these small things add up to a very pleasant environment on the ship.

Bon Voyage!

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