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Stacey

Age: 40

Occupation:Director

Number of Cruises: 3

Cruise Line: Celebrity

Ship: Summit

Sailing Date: 2012-07-22

Itinerary: Bayonne to Bermuda

Overall, I had fun and Bermuda is a lovely destination. But I would take another cruise line to get there in the future. This was my first trip on Celebrity and is very likely to be my last.

We had a great head waiter and the wait staff in the specialty restaurants was fabulous but that is pretty much where the service ended. The computers were down at check-in so we had to make a special trip to guest relations to have the credit card swiped again. However, because we didn't make the trip at THEIR convenience, they shut the card off and I couldn't even get a drink even though I had a drink package that had already been paid for. The card also had to be reactivated no less than three times during the trip because it would not open the room door. Guest relations said it was because the card was put next to a cell phone (which was locked away in my room safe).

The wait staff in the cafe could only be described as surly in the mornings. I'm sorry, but if I ask you fore a coffee refill, I expect that you will not roll your eyes at me!

The food in the main dining room was quite good and the specialty restaurants were excellant. The buffet had no variety and parts were frequently closed. There was no consistency in the food - eggs were runny one morning and overcooked the next. At one point, a pasta salad was not labeled correctly and the person eating it had an allergic reaction because it had contained shellfish which we discovered after she had taken two bites. The staff actually argued that the pasta salad did not contain shrimp and after seeing the plate only offered the comment that it must have had the wrong label put on it. The floors were quite often slippery and not marked as such. I took a nasty fall one morning and the wait staff was more concerned with replacing my breakfast than actually helping me off the floor. Every morning after that, there was a slippery when wet sign out. Ironically, the floors weren't wet so much as greasy. After commenting to the maitre d about the service, he indicated they that were having lots of issues and had already let 8 people go.

The stateroom was fine. It was a little disappointing that the divider between the balconies didn't open because our friends were next door and we would have liked to made one larger balcony space. When first arriving, the bathroom door was broken. The attendant was wonderful and addressed issues quickly and always with a smile. And he had some of the most creative towel animals that I have ever seen! The air conditioning never did work well even after maintenance came a couple of times (the air conditioning was pretty much a problem throughout the ship) and it was uncomfortable to sleep. The beds were hard and pillows were flat. I spent most nights sleeping on a chair on the pool deck because it was cooler and more comfortable.

It felt like there weren't a lot of activities compared to other ships I was on. Our cruise director was actually a much better singer than the people who were part of the entertainment troupe. We made use of the spa every day. They did a nice job building the Persian Garden part of the spa but it would have been nice if every time we went in, one of the steam rooms wasn't broken. Also, the music was a bit more suited to a nightclub than a spa so it wasn't soothing. And it's the only spa I've ever been in that had you fill out your paperwork in a hallway as opposed to a nice relaxation room which was a bit strange. The thalassotherapy pool was closed for sanitation reasons starting on Wednesday and didn't reopen until Saturday morning. On Wednesday when we mentioned it to the attendants at the spa, they were surprised that it was closed. There seemed to be a lack of communication with the crew.

We did the Ultimate Catamaran Adventure and it was excellent. The crew was fabulous and very entertaining. The trip description included free rum swizzle on the return trip and we assumed it was one free drink per person but it was a bottomless cup. We enjoyed this one and would do it again. We only did an excursion the first day in Bermuda. There were many we would have liked to do, but they were all offered on the first day and then not again. Much of the excursions were similar and there was not a lot of variety. We journeyed off on our own most of the time and the lady in the visitor center that sold the transportation passes was a great source of information. She was better than anyone on the ship! The buses were not running the last day we were in Bermuda until sometime in the afternoon and there was no advance notice. The ship only found out about it because one of the passengers complained and then they put up signs on the ship. That threw a bit of a monkey wrench into the plans and would have been helpful information to have in advance.

There really are so many problems with this ship. It spent last year in dry dock having some refurbishing done but the ship is a bit shabby. Some of the carpet was threadbare in the halls and the floors didn't seem level in places. The tinting was wearing off some of the windows. They spent all this money adding in the Persian Garden and the martini bar and updating some of the public areas but they should have invested in some general maintenance and refurbishing. The hallways and cabins smelled "stale". The ship just felt tired and worn. As for the service, it felt like we had been sent out with the B team - the level of service just wasn't there. And guest relations seemed to be more about making excuses than actually fixing problems.

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