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Roxanne

Age: 55

Occupation:homemaker

Number of Cruises: 7

Cruise Line: Costa

Ship: Costa Atlantica

Sailing Date: 2011-03-11

Itinerary: western

Weather was fantastic. Ports were very nice. Boarding very smooth and disembarkation easiest ever. Miami

We thought the food was good but maybe some more choices. Not much seafood and no steak. Salads were nice, I tried some different types. All good. We seldom ate at the buffet because it is the same everyday. Breakfast stations made omelets to order . Very nice. Never offered coffee at dinner we had to ask but once you asked our waiters never forgot so they would ask the next time. We had very quick service and probably the nicest (and funniest) waiter ever. My kids loved the rolls with the olive oil and balsamic vinegar to dip. Always fresh and on the table.

We went on the same cruise the year before but we upgraded(so we thought) to a balcony room for 4 but came to find out it was for 3. The extra space was taken up by a broken rollaway that was in the way. We had more room in the previous cabin inside. Cabin steward kept it clean and beds made, fresh towels and laundry folded. He did his best when the bed broke three times. The only bed he could find was really broken. Springs hanging and tied together with string. My daughter was sagging as that was the only bed they could find. We eventually got back the original broken bed and they fixed it. We complained and customer service said it was not broken without even looking. We have contacted Costa several times and have not recieved any compensation for all the wasted time trying to resolve this issue. Booked through Smart Cruiser. They should have made sure our room was for 4 not 3. Have had no response from them regarding this issue. This was booked 7 months in advance so no excuses.

Most activities were a bit goofy with many geared to foreign language guests. We left many and did not participate. Our teens had more fun last year. This year the youth leaders were not as interested in their groups. Events were few and not much fun.. Kids made their own fun with many new friends. Most of the night shows were okay but not enough variety.

We went a boat excursion to Dunns River Falls and then snorkelling. Had a great time. That was a must do. Snorkelling better elsewhere but crew was good. Stingray city and hell and turtle farm was a good trip also. Although we were tendered in here(Grand Cayman) the dock was ridiculously busy when it was time to return. Cozumel was very nice. Great shopping but you must negotiate.

Overall we had fun with our family and other friends who joined us on this trip. We would have liked having our room issues dealt with but that was not going to happen. We wasted a lot of time trying to get someone to care. There were a lot of very rude people who felt the need to try to cut in lines and push people out of the way. You'd have thought this was their last meal. Smoking should never be allowed in very public areas . You walk by and smelled like cigarette smoke for a long time. Gross. And then there is the inapproprate bathing suits in food service areas. Cover up. It was a rule on the boat but no one enforced that. Probably not going on Costa again. They are still REVIEWING our issue.

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