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Sara Stockfleth

Age: 59


Number of Cruises: 15

Cruise Line: Costa

Ship: Costa Atlantica

Sailing Date: 2012-01-8

Itinerary: Western Caribbean

I am not interested in cruising with Costa again. They do not give their service personnel any days off and it shows in overall services provided. Everyone from the room steward to the waiters seemed to be robotic. They have no incentive because they never have down time except for a few hours each day. The officers and staff overall had a difficult time conversing in English. If Costa is to continue to cruise in the U.S., they need to remember who their passengers are going to be, and be prepared.

Food was at best average. I had read other reviews stating that foods were routinely overcooked. I found this to be a true statement.

It was very similar to most other balcony cabins on other ships. Good storage space. The design of the shower isn't very good. Water tends to wash over the bottom lip, onto the bathroom floor.

Similar to other cruise lines. Maybe not quite as varied.

Excursions very limited. Most were centered around water activities. More actual sightseeing excursions needed. We don't all love to snorkel, or take boat rides, or lie on the beach and drink.

I cruised on Costa Magica in 2005, and found it to be a wonderful experience. But I was so disappointed in the overall staff support of this ship. My jewelry was stolen from my suitcase in between being taken aboard and brought to my stateroom. It was 'lost' for several hours, and finally after 3 calls to the cabin steward and to Guest relations, it was 'found', but without the jewelry inside. Guest relations said that it 'couldn't have happened onboard'. The cabin steward repeatedly forgot essential housekeeping tasks (no face cloths, no soap in the dispenser, not enough toilet paper, leaving the mini bar unlocked even though we asked him not to unlock it, tv not working). I could go on and on. I am from the U.S.A. Americans represented approx 10% of nationalities. I am amazed how utterly rude passengers were daily, as they pushed and shoved their way to get where and they to go. The ship is one of the most beautifully decorated ships that I have seen. Even though it is over 10 years old it still looks almost new. However, my traveling companion and I had lovely table mates and our nightly get togethers at dinner were one of the highlights of our cruise.

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