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Barbara McCauley

Age: 69

Occupation:Retired

Number of Cruises: 2

Cruise Line: Costa

Ship: Costa Fortuna

Sailing Date: 2010-02-16

Itinerary: virgin island

I am writing because we were so disappointed on this cruise because of the SERVICE of the personnel. We had to wait almost 2 days for the refrigerator to be unlocked and was causing a real problem because my husband is a diabetic and needed to get his insulin cool. A 2 day wait for Shampoo and conditioner to be put in our cabin.
Breakfast at the restaurant was asking 4 times to get a cup of coffee and lunch was as bad as it could get.

There were no napkins at table and when ask the server was told to look at end of room which there was none. Tea or water machines was empty almost every day. Also the carving stations was always empty and when I asked for help, the server just looked the other way and the Dinner service was not good either when they poured the water and tea and never came back to refill the pitchers). Since we saved a whole year, since we are on social Security and it will be a long time before we can afford any other vacation, this was a real disappointed cruise. We have been on other cruises and the best part of the cruise was the service and food. I hope I will at least get a returned reply to this review. We heard from many who was on this cruise the same complaints and many more

The food was fair, presentations was nice but the food was not of good quality. Also the soups was always cold when served. The baked potatoes was so hard we had to send it back 3 times.

My husband dropped water on the rugs and the change in color showed it was very dirty. We did not even see the Steward on this floor Room 2376. While other people on different floors said their steward was good although the cabin was cleaned each night.

There was a few on-board activities every day but we were out on sea for 3 days because at the last minute was told one of the islands was omitted (no reason given) which meant it was a long trip on seas.

The excursions was nice, but would like to have the other island not cancel. Also we had to wait for over 45 minutes in the bottom of the ship with a crowd all because of one flood. It should have been announced so every one had to wait in the crowded area.

As I said we were so disappointed because of the service given in every area. We live in a large 55 and older community and I feel you have lost many , many customers. We are not the only ones who was disappointed and we are not the type to complain but I feel there is no reason to give poor service. You should check the comments for this cruise because I know of many peoples have written their complaints and I hope this is how you should learn from your customers on how you can improve.

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