Number of Cruises: 4
Cruise Line: Costa
Ship: Costa Magica
Sailing Date: March 5th, 2006
Itinerary: Eastern Caribbean
After hearing such great reviews and recommendations from Travel agents, we decided this time to try Costa...What a mistake that was.....we choose cruises because of my husbands handicap.
My husband is in a wheelchair with very limited mobility, We disembarked at the terminal from a bus with no direction of where to go, we just followed the crowd, no representative came forward at this time to help or direct people with needs to a different lineup. Once we got through the doors (hour later) that's when I was directed to the front of the line and was given help.
This ship does not accommodate for access around the ship with a person in a wheel chair..the corridors around the main floors are not wide enough and the amount of people on this ship it was very hard to get around a post or column in the middle of the floor.
We had a nice stateroom with balcony, and had great access to the elevators room 9261...which also gave us great access to the 9th floor deck where all the action is...pool, buffet etc, day entertainment which my husband thoroughly enjoys watching. However again we could not get around and to get help from the staff was impossible...the tables, lounge chairs were so close together we could not get around without jolting someone out of there chairs.. it was embarrassing, I have never been anywhere where I had to say "I'm sorry" so many times to people....I would hunt for a table for us to sit at which then causes another problem because we noticed by the time we were finished we were penned in.
I also had the problem of balancing two plates, pushing my husband as no one came to my rescue. Lots of ship stewards etc would smile but no one helped. This is something that Costa's staff should definitely improve on.
The food in the main dinning rooms was great, but the buffets where repetitive throughout the week on the decks. The midnight buffet if that's what they call sandwiches and fruit was horrible and what a disappointment, not worth standing in line for.
This is not a Costa problem as most ship lines do this.. but the time spent at each port is never enough.. I would definitely recommend doing fewer islands and trying to find a cruise that arrives in ports early morning and does not sail until evening...Costa offers a great day at the beach in Catalina, but could avoid La Romana, the show was wonderful, but those who decided just to something on their own very scary to visit and again you arrive evening time. The Day at the beach is so well organized and too be honest my husband does not do beaches because he cannot walk on sand, but this was a day he will never forget... my hat goes off to the staff lugging all that food onto the island and feeding that many people...it was fabulous, and my husband was treated like royalty...thank you...
The Disembarkment was handled very well at each port, but like all ship lines the lineup for the elevators once back on board was horrendous...and alot of the time no one cared if your in a wheelchair or not...maybe it would be good if a representative could hold a elevator for the purpose of those in need.
Would we do Costa again...at this time no..I would definitely stick with Royal Carribean, Celebrity or Princess.
I base my opinion on the hospitality of the staff
and the quality of the food..and this just wasn't up to standards with other
Margaret and Donny Seymour
Barrie, Ontario, Canada