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Robert Laimo

Age: 42

Occupation:Management US Postal Service

Number of Cruises: 3

Cruise Line: Costa

Ship: Costa Mediterranea

Sailing Date: April 1st, 2007

Itinerary: Western Caribbean

Costa Cruise Line
Costa Mediterranean Cruise Review
Western Caribbean

Robert Laimo

This was my third cruise, first time on Costa. To say this was the worst I was ever treated on vacation would be a gross understatement. Only the room attendant, waiter and busboy treated my family and me the way people should be treated while on vacation. My encounters with members of Costa staff on the ship made me regret taking my family on this cruise.

I found the employees to be rude, unprofessional, and at times outright nasty. I heard the phrase "It's not my problem" at least 4 times from different employees when I had a question about excursions that we had previously booked months ahead of time on the internet. In one instance, I was charged an adult fee for 16 year old daughter to go horseback riding in Honduras. She has been riding since she was 4 and is the only person in our family who rides horses. Upon our arrival in Honduras, I was told she could not go alone because she was not an adult. I asked why I paid an adult price for someone not considered an adult when it came time for the excursion and why this was not clear on the website? Fair question I thought since I now had an upset teenager who could not go on the one excursion she was looking forward to and now could not wait to go home. However, the Costa rep organizing the people off the boat reminded me "this is not my problem." When I asked to speak to someone else, another young lady in a blue shirt with a clipboard, looking very official, said to me in near-perfect English, "I'm sorry. I cannot help you. I do not speak your language." As amazed as I was, I told her that she sounded pretty good to me. Again, I was told it was not her problem and I needed to move so as not to hold up anyone else. Nothing was said or done in any effort to try to rectify the situation to my satisfaction. This was just one of a number of incidents that, for the wrong reasons, made this one of my most memorable vacations. I tell anyone who will listen that cruises are amazing, this boat was beautiful, but DO NOT USE COSTA with so many other better options open to people.


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