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Kelsey

Age: 25

Occupation:Property Manager

Number of Cruises: 12

Cruise Line: Costa

Ship: Costa Victoria

Sailing Date: 2011-11-5

Itinerary: Athens

The cruise experience was a disaster, not only did we get BED BUGS our first night we had to change rooms 4 TIMES. They give WAAAY too much pride and appraisal towards there crew team, director, and captain rather than accommodating and satisfying there customers who are the ones who actually make them money. The food had no flavor, very boring, not a good selection. The port stops were WAY TO SHORT for example we were only in Athens for 6 hours when the city's population is 5 MILLION if you want to get anywhere or see anything you need more than 6 hours. As for entertainment I'm not even going to go there, there was only one night out of the 7 days that was actually even worth going to. I travel and go on a cruise at least once if not twice a year and have been on over a dozen cruises this is by far the worst cruise line I have ever been on and will NEVER go on a COSTA cruise line again.

The food was boring, had no flavor got old really fast. Not much of a selection.

Our first room we encountered was actually nice, until we woke up the next morning with BED BUG BITS on us. We then asked to be moved to a different room because we didn't want to get bit again at night. The second room we encountered had disgusting sheets with BLOOD STAINS and brown rings of sweat or urine or who knows what was on those sheets. Furthermore the mattress was like 30 years old when we sat on the end of the bed we could feel the springs through the sheets and the comforter. We then asked for the second time to be move to a different room because we would have rather slept with the bed bugs again then to sleep on that mattress and those sheets. The third room we encountered was above a BAR/CLUB where we could barely hear each other talking because the bass was so loud. Keep in mind at this time it was almost 1AM and we had a 9 hours time change from flying from the USA and were not about to have to listen to loud music and bass every night till 2AM or 3AM. We then finally get to the 4th and finally cabin, it is now 3AM still didn't receive a newer mattress which is the only request we asked from our first move. We then proceeded the next day and spoke to the director of the ship which then we finally got newer mattresses after wasting our whole night and morning due to employees who don't know how to satisfy their customers.

There was no on board activities unless you call BINGO an activity.

I travel and go on a cruise at least once if not twice a year and have been on over a dozen cruises this is by far the worst cruise line I have ever been on and will NEVER go on the COSTA cruise line again.

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