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Rose

Age: 57

Occupation:Housewife

Number of Cruises: 15

Cruise Line: Crystal

Ship: Crystal Symphony

Sailing Date: 2013-03-27

Itinerary: Reefs and Rainforest

Very disappointed about the all inclusive program. It sounds cheap and it is really 'cheap'. I was with Crystal Harmony a couple of times before and was impressed with the 6 stars' service and food. This time, maybe it is 'all inclusive', the service is awful! They do not have to work hard to please anybody. The food in the main dining room is awful and boring. Not to mention we requested for early seating when we booked 3 months' ago and when we showed up the first night, they said there is no table booked under our name. They have to wait for the Manager who appears he was so generous and nice to allow us a table of two. When I asked 'what is our table no. tomorrow?' as we prefer to dine at the same time, he said 'we'll see'. Thereafter after night we showed up as aliens and he has to find us a table. However, every night we found a few empty tables. Due to changing of table, the waiters are different. Some are more attentive than the others and some shows as if you are creating extra work for them! The specialities restaurants are fully booked the second night! If we did not book it before our cruise (which we were only allowed to book once in each specialities restaurants), we will not have a chance to try. However, after numerous time of asking if there is any cancellation, we finally can tried two more times, yet, when we were there, there were lots of empty tables around us. Either their system is not right or something is wrong.

Thank God, the housekeeper is nice. The show is actually better than before and the best of all is they offer daily Catholic mass.

The Specialities Restaurant, Silk Road and Prego are good. The main dining is boring and awful. Even the Gala Buffet is awful. Lobsters are tasteless, dessert are boring. The Bistro offers good coffee. Fruits are boring and the choice is limited.

Not too bad cabin, a good size with double sink. Very clean!

There is not much entertainment we liked. However the seminars are interesting.

Excursions are over prized for sure but the handling of Embarking and disembarking was nice and smooth.

I do not think we will go with Crystal Symphony any more.

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