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Wilma Taylor

Age: 49

Occupation:Buyer

Number of Cruises: 4

Cruise Line: Cunard

Ship: Queen Victoria

Sailing Date: 2010-08-9

Itinerary: Med

Unfortunately, due to Spa staff treatment it spoiled our cruise completely. Also, the "service costs" were extreme and were added to everything. I booked a detox class and could not relax as the staff try to sell things to you constantly. The ship itself was beautiful but apart from our cabin service, which was excellent the overall service in the restaurants, bars and poolside was poor.

There was a good choice of food in the main dining room but in the Lido (relaxed dining) the choice was minimal and was not set up very well as parts of it were closed and this meant crowds queueing for the food and bumping into each other with trays of food.
The food in the main dining room was good but service was not especially if you wanted a glass of wine as the wine/drinks waiter had so many tables to cover I was almost finished my meal by the time I got my wine.

Our stateroom was excellent and bigge than the cabins on previous ships and we did appreciate the space.

On board activities were geared mainly for "older" passengers. The activities that were in the "Daily Programme" were repeated every few days.

We went on 3 excursions and they were very good especially the Herculaneam Ruins in Naples and Toar Mina in Scicily.

I would say my partner and I were expecting the "WOW"!! factor from Cunard but it was just average. Both my partner and I did not like the "class" system and think it is discrimenatory and speaking with some of the other passengers they felt this way too. We believe that Cunard is more for "older" people and the activities, entertainment etc reflects this. The wave machine in the swimming pool was on only once and there were so many complaints from older people that it was switched off for the duration of the cruise.

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