Find a Cruise

Overall Rating
Family Friendliness
Shore Excursions

Age: 58

Occupation:retired advertising designer

Number of Cruises: 4

Cruise Line: Cunard

Ship: Queen Mary 2

Sailing Date: 2011-03-18

Itinerary: Singapore to New York

I had done the North Atlantic on the QM2 in 2009 and it was everything I dreamed of, as I've been a fan of the Cunard Queens all my life. I suggested this 32 day segment of the QM2's world cruise to a friend of mine who has done 12 cruises. It turned out to be the worst experience we've ever had, and it was our immediate service, the stewards (all but one that we had for the final 6 days) and the restaurant servers, until we were finally put in the upstairs area of the Britannia Room where we actually had decent service. We declined the automatic tipping and tipped individuals at the end of the cruise. The culprits were rude and two actually insulted my friend. This was reported to the Entertainment director, maitre'd and to the floor household supervisors. I wrote two letters before we left the ship (who knows where they got to) and have discussed it at length with my "cruise contact" with Cunard who managed to get us each a $300 on board credit for the next cruise. Sadly, I don't think that would happen. I love the QM2 and everything she stands for, and it was a priveledge to be on Commodore Warner's last voyage. I had the pleasure of meeting him on both my trips on the QM2, however, I would be reluctant to go again. I was very embarrassed for my friend (we are widows and old friends travelling together) that this was such a let down.

The food was excellent, no complaints, except one waiter seemed not to listen to us when we asked about the sides of steamed vegetables. We saw him serving other tables, but never heard our requests. This was insulting, as when we jokingly said to the one gentleman at the table, that perhaps this waiter only listened to men, he pooh-poohed the idea, but then did ask, and we had the veggies the next night. We requested a table change after that and were reseated upstairs where all this service was automatic. What were we, second class citizens????

Good enough, but the first steward lied to us when we asked if the sheets had been done and he said they were, when we knew for a fact they weren't done.

Enough to keep us busy. Enjoyed the lectures, the bridge games, the shows.

Fabulous weather for all 32 days, except foggy old New York.

Was this review helpful?

Yes No Email this review to a friend

Ask questions and get advice from other cruisers on our popular discussion board,