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Food
Service
Cabins
Entertainment
Family Friendliness
Shore Excursions
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SUSAN WALSH

Age: 67

Occupation:Director

Number of Cruises: 10+

Cruise Line: Cunard

Ship: Queen Mary 2

Sailing Date: 2014-12-22

Itinerary: New York Carribean Southampton

Our arrival at the Port in New York was absolute chaos. No-one to tell us where to go or to help with luggage. Not being one of the '1st' class passengers we were herded into a large hall and queued for the next hour. When we eventually boarded the ship we were greeted and directed to our cabin.

The standard of Cabins we thought was excellent as was the service we received from our cabin steward. The same high standard was maintained in the restaurant by the waiters.

The food was very good but would not class as excellent, except for the steaks which were superb.

Our main concern was that of the Spa prices, shop, and drinks prices which were more than double anything you pay on for example Fred Olsen. The Spa charging at least treble normal 'at home' prices. I bought a Gucci watch from the very helpful shop, on the understanding that if the same watch was found cheaper in port they would refund the difference. We did find the same ashore in St Marten, we took all the details back to the ship but they refused to refund the 150# difference. However they did give us a full refund as we returned the watch not being prepared to accept this huge differential. Be warned!!

We found the lecturers of a very high standard and extremely interesting. The shows in the evening were very good except the singers, they left a lot to be desired and this was the general opinion not just ours. The specialist acts were excellent. Afternoon tea in the Queens is a special occasion and not to be missed.

We found the general standard very acceptable and thoroughly enjoyed our tour of the galley. However if a dish says 'seared' then you expect it to be so, not overcooked. After 3 attempts at getting it right we gave up. Nothing was too much trouble for the waiters and if you did not like the dish you had chosen they even got you an alternative. The Canyon Ranch choice we found a brilliant idea and enjoyed the lunch most days. We avoided Kings Court buffet as the ambiance and style was not really in keeping with the standard of the ship.

The cabin we had was a basic balcony cabin, but in fact there was nothing basic about it. An extremely comfortable bed with great soft pillows. My only criticism was the standard of the Shower Gel and Shampoo supplied. However we did manage to purchase Shampoo from the on board shop at double normal shop prices!

I did not think a lot of the organized deck activities the couple arranging these games were more interested in themselves when they did turn up. Quizzes were very popular and well supported and well run.

Bingo was another very expensive pass time! The Casino obviously made a lot of money from it!!

The shore excursions were again double what you would pay for the same on other ships. Take a local taxi with a couple of friends, go where you want to, when you want to.

You are automatically charged a daily rate for 'Service' charges. This you can have stopped by contacting the Pursers office when you go on board. By doing this you can then choose who you want to give to and how much. By talking to our cabin steward at the end of the trip we discovered he only received 2% of the amount you pay. This I think most unfair. Overall we thoroughly enjoyed the holiday...Yes we would use Cunard again but we would also choose Fred Olsen as better value for money, choice of food and daily activities. Cunard are obviously superior ships.

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