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Ellye Bernardi

Age: 24

Occupation:Nonprofit Director

Number of Cruises: 3

Cruise Line: Princess

Ship: Diamond Princess

Sailing Date: June 10th, 2006

Itinerary: Alaska


Where do I begin. My husband and I choose to get married on our Princess cruise. At first we found everyone to be very helpful but then came the cruise. We had the same experience with boarding as the guy above (Preston I think). And they even call it "Express check-in". Your supposed to by-pass customs but really you went through customs 3 times instead of 1. No one could tell us who was picking up our luggage, no one could tell us what time the ship would be on so that people back home could view the wedding online.

The staff was for the most part ok. In the spa after any treatment they come in with their list of "recommended" products for you to use. The one girl told me I had to buy them from her and not later on because it was like giving me a prescription. I'm sorry, a prescription for massage oil and bubble bath?! Everything on the boat is a sales pitch and as the guy before said, the land tours without meals cost way more than the entire cruise.

Then came check out. Although my husband and I had registered two separate credit cards at two different times (both online and prior to boarding) they charged his card with both of our expenses which pushed his credit card over the limit. The most help we got during all this was from the credit card company who raised his credit limit and didn't charge us a fee. We reported this to customer service but haven't heard anything.

Now we are back home and they put the wrong ages on our marriage license so now our marriage is not legal! And guess who's fault it is? .... Ours!! And we get to pay $50 for their... I mean, our mistake. Our paper work had our correct ages but they wrote them down wrong on the license and now we get to pay.

The only mistake we made was booking with Princess and we won't make that mistake twice.


 

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