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Ronell

Age: 42

Occupation:Self-employed

Number of Cruises: 4

Cruise Line: Disney

Ship: Disney Magic

Sailing Date: 2013-04-15

Itinerary: Cozumel

We enjoyed the cruise but I have some commentary regarding our experience and whether or not it was worth the $$$s. We traveled out of Galveston the 2nd week of March.

The good: kid friendly, lots of activities geared toward family and the Oceaneer's Lab also allow parents to take time away from the kids with fun-filled activities Disney Style without worrying. They provide a GPS like tracking system that keeps tabs on the kids. The shows are amazing, some are Broadway quality. The food was definitely above other cruises we've been on but it's still "cruise food" that being said, we opted for pizza, burgers and fries (I know...junk) versus the buffets.

The Ugly: we had the misfortune of being next to a room that was being completely repaired and was awakened at 8:00 a.m. the 2nd day of our cruise to hammering and drilling. It was really LOUD, so much so that when I stepped on the balcony the guests next to us were outside concerned that the ship might be in danger. It turned into quite the fiasco between the numerous calls, insulting misrepresentations of what was actually happening next door (they tried to tell us that it was a safety issue, but when I went in to check it was a complete renovation of the room next door, the crew doing the work advised me that they were getting it ready for the next cruise (vacant room) ) and candidly we didn't get the service we expected from Disney. The back and forth with the management went on for a day and a half all the time we were enduring the constant construction whenever we were in the room.

I raised this issue because it wasn't until Day 3 when I took pictures, captured video and showed it to the Director that they begin to properly address the issue and shut down the construction. The Cruise Director contacted me mid-day (3rd day) to apologize and attempted to make good by providing us with a $400 onboard credit, a voucher to Palo's exquisite restaurant onboard, and a bottle of wine, etc. One might say a happy ending but for us it was too far into our vacation and our numerous calls and visits to guest services ignored when they could have stopped it upon 1st notice. The employees lacked empowerment and direction on what should have been a simple solution.

Once back on land, we escalated to the main office in Celebration and spoke to one of the Sr. Directors about our experience disappointingly; I was informed that maintenance is routine and mentioned in the contract. I advised that what we experienced was beyond maintenance and more like major construction. We were very optimistic and confident about Cruising with Disney especially in light of the Carnival incidents thinking Disney would certainly have handled things differently. After the incident, we lost confidence in Disney and while we had fun when away from our room, we would not cruise with them. Ever. Again. It's a big difference being at sea versus on land dealing with this type of issue with no option but to stay on board.

I'm usually not one to blast companies with such passion but we paid a lot of $$$s and was underwhelmed, frustrated and disappointed with Disney. Hope this helps anyone considering crusing with Disney.









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