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gramma and grandpa

Age: 55

Occupation:auto-supplier

Number of Cruises: 1

Cruise Line: Disney

Ship: Disney Magic

Sailing Date: 2013-10-27

Itinerary: western

Have been on 28 cruises our 1st Disney NEVER AGAIN .!Our grandson was hurt on the slide ,he was told to go down when the light went green ..he did ,the gate at the bottom was not open ,He was hurt and we were not happy with the support and medical procedures that followed !! we have pictures of his injury's and of the holiday which was a disaster..we would NOT RECOMMEND this line ..we have taken our grandkids on Royal Caribbean and it was a lot more kid friendly with clubs and service with safety in mind !!

the food was not that great ...if you have kids and want them to stay with you at the table during the whole meal tell them Our grandkids are very well mannered and the 1st night the waiters gave them their food and we had to ask for ours ..the reply was are they not going to the Lab (kids club)no please do not instantly think all kids do not behave at tables when eating out our kids ate with us all 5 days and enjoyed their company this is what you call a family vacation spending time together .they have a kids menu grilled cheese ..fries..???not much on nutrition..3rd day we ordered them food off of adult menu ..food came out cold. .raw fish....not really good MacDonalds would have been better !!the restaurants very very noisy we think because of the low ceilings and did not like trying to find which dining room we were to eat in different every nite ..hard when you don't know where you are going we sat with a couple from Brazil .a VERY NICE couple with 2 little boys we felt the staff ignored them because they did not speak much English ..we communicated well and enjoyed their company .Did enjoy that they had a soda fountain stations for all no charge.

Our balcony stateroom was nice .we did have a good cabin stewart and was good with the kids .She seemed to have more concern with our accident then the head people of the ship.really liked the 2 bathroom idea one has a tub and sink and the other a toilet and sink great for getting ready and with having little one .

The kids liked the activities .we did not think the timing of the pirate nite party was good for young kids it was SO LATE 10.30pm. be prepared to wait in line to get pictures with the Disney characters they enjoyed that..photo's to buy are very expensive ...wait until your last nite to buy pic. then you can look at them all and pic from there .they do not throw them out until the end of the cruise .the LAB is where the kids hang out the staff were good and did a lot with them .we went to all their events and were thanked for that from the Lab staff ..this was a grandkids holiday we did not sit on chairs in the sun we did everything with them because we were worried something else might happen and not being with them ???

the private island is the best. we purchased blow up rings from the dollar store for the kids instead of renting them for 10.00 a day. they do let you use the life jackets when the kids go snorkling in fact they make them wear them. the kids took their own gear. wonderful time and all food is from the ship.

when we arrived home we sent a message to head office telling them about our accident and Eric that delt with our problem said there was not much they could do ...we did not get that WOW FACTOR we went for and our grandson did not really have a good time for 3 days he did not want to talk about it he said he wished he could turn the time back !! he thought it was his fault esp. when we went to the medical office and they wanted money before they would look at him ...we said did you think we wanted this to happen!!!his neck and one side of his face were cut and bruised he was so upset and hurt ...we will NEVER GO ON A DISNEY CRUISE AGAIN and will NOT recommend it to NO-ONE I really feel if it was handled better that we consider to g again. the ship was nice and staff were good .We feel the higher up staff should get some lessons from the people that really make this company work !!

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