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Lisa Hall

Age: 41

Occupation:Mother

Number of Cruises: 5

Cruise Line: Disney

Ship: Disney Magic

Sailing Date: February 25th, 2006

Itinerary: Not Given

In February 2006, our family took our fifth cruise. We had previously sailed on Royal Caribbean once and Disney on three other occasions. We have been, up until now, loyal Disney customers. If you have sailed before, you know that dinner on a cruise ship is a special affair. However, during our February cruise, our server became ill after the second evening on board. While we understand that this happens, we can't understand why Disney is unprepared for such an event. There apparently is no contingency for an ill server and we were without a server for the remainder of the week.

We fortunately had a decent beverage waiter who tried his best to make our dinners pleasant, but was not able to keep up with the demands of both positions. Our meals were delayed by well over an hour each night, the food was cold and the service was certainly not “Disney” quality. Each night, we were assured that our server would be back the next night or the next morning, but she never returned.

In the month since we have been home, Disney has dismissed our complaints. We have been told this was an issue that should have been resolved onboard. They have even said we shouldn’t complain because, after all, “we were taken care of eventually.” We are disappointed in Disney’s lack of caring and will be looking for a different cruise line for future sailings.

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