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Overall Rating
Food
Service
Cabins
Entertainment
Family Friendliness
Shore Excursions
Value
Robert Jackson

Age: 83

Occupation:Retired

Number of Cruises: 8

Cruise Line: Holland America

Ship: Amsterdam

Sailing Date: 05-9-2009

Itinerary: RT Seattle-Alaska

Holland America is, unfortunately, becoming less and less attractive. The staff remains HALs strong suit with friendly and attentive personnel. The Deluxe Veranda suite is spacious and clean. Little things were wrong and quite irritating. The TV was disconnected and when plugged in it could only be turned on or off and the volume only adjusted...no mute and no way to go to a specific channel. It turns out that there should have been another control in the room. The telephone had absolutely no instructions as to how to contact housekeeping or the front desk. The mini bar was only stocked the first two days. Why no other days is unknown. A petty irritation is the charging of a 15% service charge for anything from mini bar. Why, when you had to open the bottle yourself? The room deck plan and the ones by the elevators had no mention of a library. There was one that was rather unfriendly and burdensome to check out books and DVDs. The library and very expensive computer room was in the "Exploration Cafe." The food was very bland with little or no seasoning.

I rather doubt sailing with HAL again.

In the Main Dining room, the food was very bland and, although well plated, not too good. A New York strip was virtually inedible because of toughness. Some entrees were barely warm. Sushi from the buffet line was absolutely terrible with gummy and slimy rice. The poolside hamburger bar was good with hamburgers warm and fresh from the grill.

Spacious and well appointed. We were in a Deluxe Veranda Suite. Beds were good and the veranda was spacous (although on an Alaska cruise it wasn't too useful). Shortcomings are noted above.

We didn't participate in the ships onboard activities.

All on shore activities are very expensive.

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