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John Henry

Age: 69


Number of Cruises: 12

Cruise Line: Holland America

Ship: Amsterdam

Sailing Date: 2013-06-14

Itinerary: Alaska

This was a 3 day cruise from Vancouver to Skagway and 12 day land tour thru Alaska. Everything was okay except for the train trip from Denali to Anchorage. It was on the McKinley Explorer train and Hollands individual cars where the problem arose. The air conditioning didn't work from the time we got on the train till 5 hours later when Holland finally decided to reuse us by disembarking off the train to waiting buses to take us the rest of the way to Anchorage. The conditions on the train were unbearable; 100% temperatures, high humidity and the sun beaming thru the skycar. It was like being locked in a hot house with full sun and no place escape from the conditions.

I complained to Holland and requested a refund for the day but they ignored my request and blamed it on the weather! They refused to take any responsibility for the air conditioning being broken or why they boarded us, knowing the conditions and took 5 hours to rescue us after the crew and travel guides finally convinced them the this was an emergency. My Wife and I were on the verge of heat stroke along with the other passengers and crew members. Holland doesn't care about the passengers or crew only with the maximizing their income. I highly discourage you from using Holland!

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