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Louise Kozey

Age: 65

Occupation:retired

Number of Cruises: 14

Cruise Line: Holland America

Ship: Eurodam

Sailing Date: 2011-03-17

Itinerary: Eastern Caribbean

This was our first cruise with Holland America Lines. It was by no means what we expected. We had been told by others that they only travel on HAL and suggested we give it a try. I can't tell you how disappointed we where in the overall service.

The food was just soso not impressed at all

1. We did not see or meet our room steward until the end of the second day?
2. Problems with food - lido deck -one day no sauerkraut for "rubin" sandwich, next day no rye bread? Not a ruben.
3. something was stuck to the inside of my cup after drinking my coffee (lido deck) not happy!
4. Coffee on the last day - cup was durty!
5. Was given a difficult time after I returned two items to the gift shop (they where not what I expected)
The discount did not show on my bill - so was told I had to return to the gift shop with my voided recept, as they had no record of the transaction. Once I was there the "store manager" treated me as though It was my fault that they did not have there copy of the receipt. I was not happy at all.
I could go on but I already wrote a letter and mailed it days ago.
I will not recomend HAL to others.

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