Virginia J. Read
Number of Cruises: 10
Cruise Line: Holland America
Sailing Date: October 16th, 2004
Itinerary: Eastern Canada and New England
I flew into Montreal a day early and enjoyed seeing part of the city. Boarded the ship and everything went smoothly.
The ports were interesting. I really enjoyed Charlottetown and Anne of Green Gables. New London, Conn. really made everyone feel very welcomed. A shuttle took everyone to a renovated depot where we were served complimentary coffee and sweet rolls. We did a walking tour and found it easy to follow the map.
The food was wonderful and our waiter and asst. waiter were very well trained. Our cabin boy always supplied us with clean towels,shampoo and lotion.
The entertainment was fair.
My disappointment came on the first night when I found out there were no dance hosts. When I booked this cruise(while on the Volendam in November) I was told there would be dance hosts. The consultant called Seattle and we thought Holland America stood by their advertisements of providing hosts on 14 day cruises. I had encouraged two of my friends to book this cruise telling them how Holland America provided dancing for single ladies. I was very disappointed to learn there were no hosts provided. No one on board ship could give a reason. I called Seattle on my return home and talked to a young man in customer relations. He took my name and e-mail and assured me he would get back and let me know the reason for no hosts. So far I haven't heard a word from Holland America.
I have a 14 day cruise booked January 15 to the Southern Caribbean. If there are no dance hosts on this cruise I will never book a cruise with Holland America again.