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Pat Poitras

Age: 62

Occupation:Bookkeeper

Number of Cruises: 10

Cruise Line: Holland America

Ship: Maasdam

Sailing Date: June 21st, 2006

Itinerary: Montreal/Boston

We arrived in Montreal three days early to sightsee. Upon arrival, we were greeted at the airport and taken to the Four Points Sheridan Hotel (10 minutes from the airport). We had been confirmed at the Delta Centreville which is downtown Montreal. We were told that the hotel backed out because of the Grand Prix. We were a $30.00 cab ride to and from downtown. We also paid for a transfer from the airport to the hotel, and the airport hotel offered shuttle service for free. We were very unhappy with the accommodations and Holland America kept saying that it wasn't their fault. We got very tired of hearing that statement.

Also, the day before we left for Montreal, we were informed that our dining time had been changed. We were confirmed for early seating and were changed to 8:45. Holland America told us that it was a computer glitch. After many calls to Holland America offices, and an e-mail to the main headquarters, we were fortunate to be changed back to early seating. It was such a hassle that we had to deal with this.

On the day of the cruise, we were informed that the bus would not be leaving until 1:00 and we had to take a city tour first. We were not interested in this, however we had no choice but to take it. We ended up not getting to the ship until about 4:00. We were not able to enjoy ourselves due to the late arrival. Again, we were told that it was not Holland America's fault.

Our waiter was very nice, however our service was not good. Many times courses were forgotten and our meals were not served together. We had to wait for wine service, sometimes up to thirty to forty minutes. The dining room seemed to be understaffed.

Dishes were not picked up on the Lido deck and again it was very difficult to get service from the bar.

We had a very nice cabin and wonderful cabin steward. That was the best part of our cruise.

The seating in the Rembrandt Lounge was very poor. Unless you were in the front row, it was very difficult to see the shows. The quality of the shows did not match up to other cruises that we have taken.

It was not a good experience. I would not ever cruise with Holland America again and certainly would not recommend them to anyone.

 



 

 

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