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sharon

Age: 63

Occupation:consultant

Number of Cruises: 10

Cruise Line: Holland America

Ship: Nieuw Amsterdam

Sailing Date: 2013-01-21

Itinerary: Western Caribbean

The desk staff is extremely well educated in how to say "NO". I had to get a room on my own since my roommate was sick with 105 degree fever & flu. Instead of quarantining her to the medical facility they did so in our room. I had to pay to move and the room they placed me in sounded as though a loud anchor was going down outside the room all night. I finally figured out all of the horrible noise was coming from a loose panel between the balconies. It was so loud I could not sleep all night. When I told them I wanted a credit for the first night, they said i should have called them in the middle of the night. Now the cabin I had said don't open the curtains before sunlight or after sunset as the light could interfere with navigation. Now how were they suppose to get out there and work on it in the middle of the night?

Other guests had other situations were all the staff can do is say the guest is wrong and "NO".

There are much better lines to travel on and the food is average at best.









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